Service Year Option - Care Caller

Meritus Health External • Hagerstown, MD

5d • Onsite

About The Position

The Care Caller provides regular outreach to program participants through scheduled phone calls, offering social support, wellness check-ins, and connection to resources. Each call typically lasts about 10–15 minutes and focuses on building rapport and supporting overall well-being. Much of your day is spent on the phone having back-to-back conversations. Some participants are very talkative, while others may be quiet or difficult to engage. You may hear about personal challenges, including loneliness or health concerns. Calls can be emotionally rewarding, but also occasionally draining. Consistency and reliability are critical—participants depend on your calls.

Requirements

• High school diploma or GED
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Strong communication skills with a warm, positive tone
• Ability to build rapport and actively listen
• Patient, friendly, and non-judgmental approach
• Ability to work independently with minimal supervision
• Sound judgment and discretion when interacting with others

Nice To Haves

• No prior experience required

Responsibilities

• Make outbound calls to assigned participants at least once per week
• Spend approximately 10–15 minutes per call providing support and conversation
• Conduct wellness checks and offer emotional/social support
• Document each interaction using a post-call reporting form
• Maintain a consistent call schedule (up to ~20 conversations per day)

Benefits

• health insurance
• dental insurance
• vision insurance
• life insurance
• short-term disability coverage
• long-term disability coverage
• Paid Time Off
• 401k plan
• education assistance program
• employee assistance program
• shift differential

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED