Service Year Option - Care Caller

Meritus Health • Hagerstown, MD

4d • Onsite

About The Position

The Care Caller provides regular outreach to program participants through scheduled phone calls, offering social support, wellness check-ins, and connection to resources. Each call typically lasts about 10–15 minutes and focuses on building rapport and supporting overall well-being.

Requirements

• High school diploma or GED
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• No prior experience required
• Strong communication skills with a warm, positive tone
• Ability to build rapport and actively listen
• Patient, friendly, and non-judgmental approach
• Ability to work independently with minimal supervision
• Sound judgment and discretion when interacting with others

Responsibilities

• Make outbound calls to assigned participants at least once per week
• Spend approximately 10–15 minutes per call providing support and conversation
• Conduct wellness checks and offer emotional/social support
• Document each interaction using a post-call reporting form
• Maintain a consistent call schedule (up to ~20 conversations per day)

Benefits

• health insurance
• dental insurance
• vision insurance
• life insurance
• short-term disability coverage
• long-term disability coverage
• Paid Time Off
• 401k plan
• education assistance program
• employee assistance program
• shift differential

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED