Service Year Option - Diabetes Outreach Caller

Meritus Health • Hagerstown, MD

4d • Onsite

About The Position

The Diabetes Outreach Caller makes phone calls to help patients join diabetes education and the Diabetes Prevention Program. This role explains the programs in a simple way, answers questions, and assists patients with registering for programs. The caller speaks kindly, listens carefully, and helps patients feel comfortable getting the support they need.

Requirements

• High school diploma or GED
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Clear, friendly phone communication
• Strong listening skills
• Ability to explain information simply
• Basic computer and data entry skills
• Organization and attention to detail
• Ability to keep information confidential

Responsibilities

• Making phone calls to patients
• Talking with many different patients each day
• Following guidelines related to the individual programs to share information
• Keeping detailed and accurate records
• Working independently while meeting enrollment goals
• Staying positive, patient, and professional on every call
• Using the EHR to look up patient information and document calls
• Reviewing and working from the Workqueue to find patients to contact
• Answering questions

Benefits

• health insurance
• dental insurance
• vision insurance
• life insurance
• short and long-term disability coverage
• Paid Time Off
• 401k plan
• education assistance program
• employee assistance program
• shift differential

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED