CARE ASSOCIATE/CARE TECH - PSYCH ASSOC (20 HRS/WK DAYS)

Riverside Healthcare • Bradley, IL

2d • Onsite

About The Position

The Care Associate/Care Tech at Riverside Healthcare provides clinical and administrative support in a physician office setting. The role includes direct patient care, such as administering injections, collecting specimens, performing diagnostic tests, and assisting with medical procedures, as well as administrative work including patient check-in, data entry, and maintaining accurate electronic medical records. The position requires strong clinical skills, attention to detail, efficient work in an automated environment, and flexibility with assignments within professional scope, duties, and licensure.

The role also supports positive patient experiences through courteous communication, registration and appointment assistance, and appropriate referral to healthcare resources. Additional duties include maintaining clean, stocked, and organized exam rooms and clinic areas. The job description notes that other related duties may be assigned.

The position is listed as 20 hours per week on days. Pay range: USD $19.02–$23.46 per hour.

Requirements

• High school diploma or equivalent.
• Flexibility to perform assignments within professional scope, duties, and licensure.
• Ability to accurately document clinical data and enter patient information in electronic medical records.
• Ability to communicate professionally with patients, coworkers, guests, vendors, and visitors.

Nice To Haves

• Previous clinical experience, including taking vital signs, performing phlebotomy and EKGs, and administering injections.
• Knowledge of medical terminology.
• Knowledge of insurance and authorization processes.
• CPR certification.

Responsibilities

• Administer subcutaneous injections as requested by providers and in accordance with applicable protocols.
• Perform venipunctures and collect non-blood specimens; label specimens, complete forms, and transport them to laboratories as applicable.
• Assist providers and nurses with medical procedures while supporting patient comfort and safety.
• Conduct pulmonary function tests, EKGs, pulse oximetry, and nebulizer treatments as instructed and applicable.
• Collect and accurately document clinical data in applicable EMRs while following regulatory guidelines, health maintenance protocols, and quality measures.
• Follow up on laboratory work, referrals, consultations, and other testing as directed by providers.
• Reconcile patient immunization records in the EMR, including ICARE records.
• Maintain Point of Care Testing competencies and perform quality control for waived testing.
• Greet patients, escort them to exam rooms, and support a positive patient experience.
• Answer telephone calls, take accurate messages, and address customer questions and concerns efficiently.
• Assist patients with electronic registration and accurately enter required information.
• Enter patient demographics and other essential information into the EMR.
• Register patients according to clinic protocols, including verifying insurance, running estimates, collecting payments, and scheduling clinical and diagnostic appointments.
• Scan and file test results, records, and other paperwork, ensuring timely and accurate EMR documentation.
• Document missed appointments and follow up on patient work queues in a timely manner.
• Confirm patient appointments and maintain front desk and reception areas for the start of each business day.
• Maintain a pleasant, friendly, and professional demeanor with employees, patients, guests, vendors, and visitors.
• Follow AIDET standards; acknowledge and greet customers promptly and professionally.
• Identify patients' needs for additional information and refer them to appropriate healthcare resources.
• Maintain current knowledge of insurance coverage to assist with insurance verification and authorization processes.
• Clean exam rooms using appropriate wipes and wet-time guidelines.
• Help maintain office supplies and keep the clinic stocked and organized.
• Perform other related duties as required.

Benefits

• Paid Time Off programs (for 0.5 to 1.0 FTE).
• Medical, dental, vision, life, and short- and long-term disability benefits (for 0.5 to 1.0 FTE).
• Health Savings and Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Paid Leave Hours accrued as worked (for 0.001 to 0.49 FTE).
• Premium pay such as shift differential and on-call pay.
• Opportunity for annual increases based on performance.
• Employee well-being programs and career development programs.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED