Animal Adoptions Associate - FULL TIME

PASADENA HUMANE SOCIETY•Pasadena, CA

3d•$20 - $23

About The Position

Pasadena Humane is seeking a full-time Care Associate – Adoptions to connect adoptable animals with prospective adopters. The role engages with community members, facilitates animal meet-and-greets, provides education on responsible pet ownership, responds to inquiries across multiple channels, and guides clients to the organization’s programs and services. The associate collaborates with behavior and health teams to identify and communicate animal care needs, supports volunteers and placement-related programs, and maintains accurate documentation to help animals remain successfully in homes. The position promotes positive community relationships and a safe, compassionate environment for people and animals.

Requirements

High school diploma, GED, or proficiency certificate.
Must be at least 18 years old at the time of appointment.
Experience working with the public and with people of diverse ages and cultures in varied settings.
Excellent written and verbal interpersonal communication skills.
Strong knowledge of animal health and behavior, including dog, cat, rabbit, and other pet breed characteristics, temperament, training, and handling.
Strong customer-service skills and ability to provide excellent service in a fast-paced environment to clients with varied needs and emotional states.
Creative problem-solving ability.
Proficiency with computer applications, including Microsoft 365 and email.
Ability to lift up to 50 pounds.
Ability to model Pasadena Humane’s values of Learning, Integrity, Collaboration, and Kindness.
Ability to interact positively with supervisors, management, coworkers, volunteers, and the public, promoting teamwork and a professional approach.
Ability to work independently with minimal supervision.
Ability to provide positive, proactive customer service and maintain a positive attitude and sense of humor.
Regular, punctual attendance and availability to work early hours according to department needs, as well as weekends and holidays.

Nice To Haves

One year of experience in an animal shelter, animal rescue, veterinary medicine, animal grooming, or pet store is strongly preferred.
Bilingual ability in Armenian, Spanish, Mandarin, and/or Cantonese.
Experience with Chameleon, Kustomer, and/or VolunteerMatters.

Responsibilities

Talk with prospective adopters and help them find an animal that is a good match for their family.
Provide information about adoptable animals, responsible pet ownership, and Pasadena Humane programs and services.
Share available information about animals’ behavior, age, breed, sex, and medical history.
Discuss animal behavior and training with adopters.
Provide customer service and educational information to address pet ownership needs and direct clients to relevant programs and services.
Facilitate meet-and-greets between animals and potential adopters.
Respond to placement-program inquiries by email, phone, web, and in person.
Assist with transfer, foster, off-site, and mobile programs as assigned.
Identify animal care, behavior, and health needs; document and report them to the appropriate department; and work with the health department to support day-to-day care standards.
Assist volunteers in the placement program.
Educate the public about animal welfare and animal care best practices.
Follow up with clients regarding adoption requests.
Address customer complaints and promote a positive, educational customer-service approach that supports keeping animals in homes when appropriate.
Promote positive relationships with the public, volunteers, and staff, and represent Pasadena Humane’s programs, policies, and philosophies.
Uphold Pasadena Humane’s mission and contribute to a culture of philanthropy.
Maintain a safe working environment and participate in Pasadena Humane’s safety programs.
Participate in special department projects as needed and perform other assigned duties.