Animal Adoptions Associate - FULL TIME

PASADENA HUMANE SOCIETY•Pasadena, CA

About The Position

Pasadena Humane is a nonprofit animal welfare organization whose mission is to lead the way toward a compassionate and caring community for all animals. The Care Associate – Adoptions helps connect adoptable animals with suitable homes by engaging with prospective adopters, facilitating meet-and-greets, and providing education on responsible pet ownership. The role delivers customer service across in-person, phone, email, and web interactions and guides clients to Pasadena Humane programs and services. Working with behavior and health teams, the associate identifies and communicates animals’ care needs, supports placement-related programs and volunteers, and maintains documentation to help animals remain successfully in homes. The position promotes positive community relationships and a safe, compassionate environment for people and animals. It is full-time, non-exempt, and scheduled five days per week, including weekends.

Requirements

High school diploma, GED, or proficiency certificate.
Must be at least 18 years old at the time of appointment.
Experience working with the public and with people of diverse ages and cultures in varied settings.
Excellent written and verbal interpersonal communication skills.
Strong knowledge of animal health and behavior, including the characteristics, temperament, training, and handling of dogs, cats, rabbits, and other pets.
Strong customer service skills and ability to provide excellent service in a fast-paced environment to clients with differing needs and emotional states.
Proficiency with computer applications, including Microsoft 365 and email.
Ability to lift up to 50 pounds.
Ability to model Pasadena Humane’s values of Learning, Integrity, Collaboration, and Kindness.
Ability to interact positively and professionally with supervisors, management, coworkers, volunteers, and the public.
Ability to work independently with minimal supervision.
Must provide proactive customer service and maintain a positive attitude and sense of humor.
Must report to work regularly and on time, be available for early hours according to department needs, and work weekends and holidays.

Nice To Haves

One year of experience in an animal shelter, animal rescue, veterinary medicine, animal grooming, or pet store.
Bilingual ability in Armenian, Spanish, Mandarin, and/or Cantonese.
Experience with Chameleon, Kustomer, and/or VolunteerMatters.

Responsibilities

Talk with prospective adopters and help them find an animal that is a good match for their family.
Provide information about animals available for adoption, including known behavior, age, breed, sex, and medical history, and educate clients about responsible pet ownership and Pasadena Humane programs.
Discuss animal behavior and training with adopters and answer questions using strong customer service practices.
Facilitate meet-and-greets between animals and potential adopters.
Respond to placement-program inquiries by email, phone, web, and in person, and follow up with clients regarding adoption requests.
Assist with transfer, foster, off-site, and mobile programs as assigned.
Identify animal care, behavior, and health needs and document and report them to the appropriate department.
Work with the health department to support high standards of day-to-day animal care.
Assist volunteers participating in the placement program.
Educate the public on animal welfare and animal care best practices.
Provide positive, educational customer service, including addressing customer complaints and helping keep animals in homes when appropriate.
Promote positive relationships with the public, volunteers, and staff and represent Pasadena Humane’s programs, policies, and philosophies.
Uphold Pasadena Humane’s mission, contribute to a culture of philanthropy, and participate in safety programs and special department projects.
Perform other duties as assigned.