Care and Inclusion Lead - Concessions

Calgary Stampeder Football Club•Calgary, AB

2d•Onsite

About The Position

As the Care & Inclusion Lead, you will provide hands-on coaching, mentorship, and day-to-day support to team members with diverse abilities, helping them develop workplace skills, build confidence, and gain meaningful employment experience in an inclusive, supportive, and fast-paced environment. You will play a key role in creating a positive team culture while ensuring operational excellence and exceptional guest experiences at every event.

Requirements

Experience supporting individuals with intellectual, developmental, physical, or neurodiverse disabilities.
Experience coaching, mentoring, or supervising employees or volunteers.
Experience in hospitality, food service, retail, customer service, or event operations.
Experience working in fast-paced, high-volume environments.
Strong interpersonal, communication, and relationship-building skills.
Ability to remain calm, adaptable, and solution-focused under pressure.
Demonstrated commitment to inclusion, accessibility, and creating positive experiences for both guests and team members.
Ability to lift up to 25 lbs and stand or walk for extended periods.

Nice To Haves

Currently enrolled in or have completed programs such as: Social Work, Disability Studies, Human Services, Education Assistant, Psychology, Sociology
Mental Health First Aid
Nonviolent Crisis Intervention (CPI) or Gentle Persuasive Approaches (GPA)
Positive Behaviour Support (PBS)
Trauma-Informed Care
Autism Awareness Training
Supported Employment or Job Coaching experience
Inclusive Communication (including person-first and identity-first language awareness)
Conflict Resolution and Mediation
Leadership, Coaching, or Supervision Training

Responsibilities

Provide hands-on coaching, guidance, and mentorship to team members with diverse abilities, fostering confidence, independence, and workplace success.
Support team members in achieving individual and team goals by providing encouragement, constructive feedback, and inclusive leadership throughout each shift.
Promote an inclusive, respectful, and supportive work environment where every team member feels valued and empowered to contribute.
Deliver exceptional customer service by creating positive interactions with guests and responding professionally to questions or concerns.
Assist with event readiness, operational execution, and troubleshooting to help ensure smooth and efficient service during events.
Collaborate with supervisors and cross-functional teams to support operational priorities and contribute to successful event execution.
Identify opportunities to improve processes, workflow, and team efficiency while maintaining high service standards.
Model professionalism, accountability, and teamwork by leading through example and fostering a positive workplace culture.
Actively participate in all safety programs, procedures, and training while adhering to established workplace safety policies and regulations.
Ensure cleanliness and organization of work areas, equipment, and concession support spaces throughout the shift.
Organize, stock, and replenish condiment stations and deliver supplies efficiently throughout the venue to support event operations.
Perform other duties as assigned.