Cardiac and Float Office Nurse, HMG Nursing Floats

Heywood Medical Group•Gardner, MA

19d•$32 - $42

About The Position

The Cardiac and Float Office Nurse works under the direction of management, a physician or advanced practice provider, and/or a nursing lead to assist with patient care and triage, support customer service and patient satisfaction initiatives, and learn and follow new standards and processes. The role includes dedicated time in cardiac and office float specialties, with coverage at primary care and specialty medical office locations as needed. For cardiac duties, the nurse obtains accurate medical histories and prepares patients for pharmaceutical stress tests, explaining the procedure, risks, and complications. The nurse administers intravenous medications to simulate physical stress, monitors vital signs, EKG rhythm, and other parameters, protects patient safety, and terminates testing when appropriate. In emergencies, the nurse follows facility protocols and ACLS algorithms. For office float duties, the nurse performs telephone triage, patient assessments and treatments, medication monitoring and administration, and communication with insurance companies, along with other assigned clinical and administrative duties. The position may require coverage at other Heywood Medical Group locations.

Requirements

Current Massachusetts Registered Nurse license.
Current AHA BLS certification.
Current AHA ACLS certification.
At least 1 year of previous telemetry experience and EKG interpretation experience.
Excellent written and verbal communication skills.
Excellent customer service skills.
Ability to prioritize tasks in a busy environment.
General comfort with computers and technology and ability to learn programs as needed.
Word processing skills.
Ability to maintain strict compliance with HIPAA regulations.
Reliable transportation to travel between locations.
Ability to exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and a negligible amount constantly; frequent reaching and handling are also required.

Nice To Haves

Previous experience in a medical office setting.
Knowledge of Electronic Medical Records.

Responsibilities

Provide patient care, telephone triage, patient education, and obtain and record patient health information, including vital signs and injections.
Communicate normal and abnormal laboratory results to patients and explain the clinical plan and its significance.
Complete assigned clinical inbox and practice-bucket tasks, including personal, referral, and medical-record items, accurately and promptly.
Queue orders and prescriptions according to provider direction and practice procedures.
Use MassPAT or the Prescription Monitoring Program as directed and according to practice procedure.
Manage the provider controlled-substance registry program as directed.
Prepare provider-directed forms and educational materials for communication to or mailing to patients.
Mentor other clinical staff, such as Medical Assistants.
Room patients and begin basic documentation for the medical provider; perform phlebotomy and administer vaccines.
Perform basic office laboratory procedures, including urinalysis, urine culture, hematocrit, sed rate, mono spot, pregnancy tests, throat cultures, and related procedures.
Coordinate patient flow and prepare patients for examinations; take and record vital signs and EKGs; document intake assessments; and assist with clinical procedures as directed.
Manage the State Vaccine program under the direction of the Nurse Manager.
Obtain required prior authorizations for medications, procedures, and diagnostic studies.
Maintain required records, reports, logs, and statistical information.
Prepare and sterilize instruments and equipment according to procedure to support infection control.
Process incoming and outgoing medical records according to practice guidelines and regulations.
Maintain assigned office and clinical supplies, monitor inventory, rotate stock, and initiate resupply requisitions.
Perform clerical support duties, including answering telephones, scheduling appointments, taking and routing messages, and related tasks.
Comply with departmental policies, procedures, objectives, and applicable health and safety regulations.
Attend required meetings, conferences, training, and seminars; apply quality improvement in daily operations.
Contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
Provide coverage at other Heywood Medical Group locations when needed and perform other assigned duties and locations.
For cardiac stress testing, obtain accurate medical histories, prepare and explain tests, administer intravenous medications, monitor patient status and EKG rhythm, ensure safety, and stop testing when appropriate.
Use facility protocols and ACLS algorithms in the event of a medical emergency.