Care/Wire Specialist
About The Position
The Card & Wire Specialist supports the operational effectiveness of domestic and international wire transfers and debit and credit card services. This role is the primary point of contact for wire-related inquiries and escalations, manages incoming wire requests, and ensures accurate, compliant processing across domestic and international channels. It also provides advanced support for card issues, including ordering new or replacement cards for lost or stolen cards, research, reporting, and coordination with internal teams and external vendors to resolve complex member concerns. The position is responsible for complying with applicable regulations and policies, including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements. The role supports daily incoming and outgoing wire processing, verification callbacks, queue monitoring, and staff guidance. It also assists with debit and credit card maintenance and escalations, investigates disputes, declines, fraud activity, and lost or stolen cards, and coordinates vendor support. Reporting, quality reviews, audits, portfolio operations, data analysis, and routine research are also part of the position. This is an on-site position paying $20.50 per hour. Saturdays are required.
Requirements
- High school diploma or GED.
- Saturdays are required.
- Commitment to friendly, professional, and accurate service to members, vendors, and associates.
- Strong attention to detail and ability to follow established policies, procedures, and regulatory requirements.
- Reliability, punctuality, and consistent attendance.
- Team-focused mindset and desire to support branch goals, sales performance, and financial objectives.
- Alignment with the company culture and commitment to internal and external service standards.
Responsibilities
- Manage daily incoming and outgoing wire requests, ensuring they are received, accurate, organized, and prioritized for timely processing.
- Perform verification callbacks and monitor wire queues to support timely and accurate execution.
- Serve as the primary internal resource for wire-related questions and escalations; provide procedural guidance and help resolve operational issues.
- Identify opportunities to improve wire processes, strengthen controls, and mitigate risk.
- Provide first- and/or second-level support for routine maintenance, exceptions, and escalated debit and credit card issues.
- Research and resolve complex cardholder concerns, including disputes, declines, fraud activity, and lost or stolen cards.
- Communicate card issue resolutions clearly to internal teams and support staff.
- Initiate, track, and follow up on support tickets with card processors, networks, and external vendors.
- Coordinate with internal and external partners to resolve transactional issues, system errors, and member-impacting incidents, and recommend process improvements.
- Assist with reporting, quality reviews, and audits related to wire activity and card programs.
- Support card portfolio operations, including daily, monthly, quarterly, and yearly reporting, data analysis, and routine operational research and tasks.
- Maintain compliance with applicable regulations and policies, including BSA and OFAC requirements.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Incentive opportunities
- Retirement plan
- Company-paid long-term disability (LTD), short-term disability (STD), and life insurance
- Professional development opportunities
- Wellness benefit with tax savings
- Stay Pay
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
