Card Shuffler (Southfield, MI | $16/hr + Performance Bonus)

Playtech•Southfield, MI

1d•Onsite

About The Position

As a Live Shuffler, you will shuffle, sort, and count cards for studio tables in a live-streaming environment. The role involves preparing and checking cards in card-counting rooms, attending live tables for card changes, and maintaining the quality and appearance of cards and related equipment. Shufflers follow internal procedures, work rotations, studio rules, and management instructions while communicating professionally with players, peers, and management. The position also includes reporting risks or unusual activity, keeping card-related records current, attending required training, and assisting with training new shufflers when requested.

Requirements

High school diploma or GED.
Must be at least 21 years old.
Basic computer skills, including MS Office and electronic mail.
Excellent customer service and interpersonal communication skills for a live-streaming environment.
Ability to maintain a professional manner of speech, appearance, and posture in a fast-paced environment.
Ability to handle potential guest conflicts professionally while maintaining guest-service standards.
Ability to deal, shuffle, and sort cards and operate gaming equipment using highly repetitive hand and arm movements.
Ability to work a variety of shifts, including nights, weekends, and holidays.
Punctuality and attention to detail.
Ability to wear assigned uniforms.
Must be able to obtain a Michigan Gaming license.

Responsibilities

Attend live gaming tables for card-change procedures according to company guidelines.
Evaluate and track the quality and visual appearance of cards.
Check and shuffle gaming cards in card-counting rooms.
Follow internal shuffling procedures in card-counting rooms and at live gaming tables.
Follow the assigned work rotation schedule.
Promptly report risks, mistakes, problems, or unusual activity to the Pit Boss.
Notify the Pit Boss when cards need to be replaced or new cards or decks are needed for a shift.
Maintain and store playing cards and table equipment in safe areas, and keep related documentation up to date.
Attend required training courses and workshops and continually improve technical skills.
Assist with training new shufflers when requested by management.
Follow updates and amendments to shuffling procedures.
Maintain a professional demeanor toward players and communicate clearly with management and peers.
Follow studio rules and other rules introduced by management.
Keep confidential information limited to authorized company individuals.
Perform additional duties as instructed by management.