Card Services Specialist - Operations Center
About The Position
The Part-Time Card Services Specialist is responsible for administering, managing, and providing expert-level support for all aspects of the Bank's debit and credit card programs. This includes overseeing operations, ensuring compliance with regulations, and addressing any customer-related or internal issues. The role also involves managing key programs such as instant issuance and fraud resolution, as well as supporting employees with card-related concerns. The Card Services Specialist plays a critical role in maintaining seamless operations for the Bank's card services and ATM functions.
Requirements
- High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
- 2 years related experience and/or training
- Must be available to work part-time hours
- Must deliver Service with HEART to all customers, both internal and external.
- Must maintain confidentiality of customer and bank information at all times.
- Must have strong attention to detail and accuracy and be able to work independently.
- Must be able to cross-train for other positions.
Responsibilities
- Administers and serves as a subject matter expert for all aspects of the Bank’s debit and credit card programs, ensuring efficient operations, compliance with regulatory requirements, and a high level of customer service.
- Administers the Regulation E Error Resolution program, managing the debit card dispute process in accordance with regulatory requirements and internal policies.
- Oversees the Bank’s instant issuance debit card program, ensuring timely and accurate card production and distribution.
- Create and maintain credit card accounts, performing account maintenance, adjustments, and processing payments.
- Handles fraud-related issues for debit and credit cards, working closely with customers and internal departments to investigate and resolve cases promptly and effectively.
- Reconciles general ledger (GL) accounts associated with Bank-owned ATMs, ensuring accuracy and timely resolution of discrepancies.
- Provides research and support to internal employees regarding card services and related banking issues, acting as a key resource for information and problem resolution.
- Monitors debit card exceptions, identifying and addressing any discrepancies or issues to maintain smooth card operations.
- Maintains international travel reporting for both debit and credit cards, ensuring accurate tracking and compliance with internal policies and regulations.
- Handles all other card services and ATM operations duties as assigned, providing flexibility and support across various functions as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
