Card Services Specialist

Arbor Financial Credit Union • Kalamazoo, MI

6d • Hybrid

About The Position

Join our team as a Card Services Specialist, where you'll play a key role in supporting debit and credit card programs, resolving card-related issues, and assisting members with confidence and care. This position is ideal for someone who enjoys problem-solving, working with financial systems, and delivering exceptional service while protecting sensitive member information.

Requirements

• High School Diploma or equivalent
• Financial services industry experience
• Strong computer and application skills
• Strong oral and written communication skills
• Ability to successfully organize, prioritize, and manage multiple responsibilities
• Team player with a positive attitude and flexibility
• Professionalism in conduct, communication, and appearance
• Ability to be bonded

Nice To Haves

• College degree
• Service/sales experience
• Previous experience in a similar or related role

Responsibilities

• Process credit card payment exceptions and review activity reports
• Research and resolve card-related issues and payment exceptions
• Assist members and staff with card service inquiries
• Monitor and respond to fraud, lost/stolen cards, and account abuse
• Process balance transfers, returns, check requests, and account closures
• Maintain accurate records and protect confidential information
• Support department operations and ensure policy compliance

Benefits

• Hybrid work schedule
• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Employee Assistance Program to prioritize your wellbeing
• Loan and mortgage discounts + higher rates for savings products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED