Card Services Specialist

University of Hawaii FCU • Honolulu, HI

15h • Onsite

About The Position

This position performs back-office support for electronic services provided by the credit union. The department’s responsibilities include credit and debit cards, ACH, bill payment, remote deposit capture, account maintenance, audits, and a variety of other back-office functions.

Requirements

• High School degree or GED is required.
• Basic understanding of MS Office Suite is desired.
• Basic knowledge of financial institution applications.
• Two years clerical/financial institution/operations & customer service experience.
• Excellent verbal and written communication skills.
• Good analytical, creative, and problem-solving skills.
• Excellent computer skills.
• Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers.
• Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly.
• Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products.
• Hearing: Able to hear average or normal conversations and receive information.
• Physical Strength : Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
• Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
• Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying, and dividing using a calculator.
• Language Ability: Able to write and compose sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Responsibilities

• Performs ACH processing, including exceptions and stop payments.
• Performs processing for the debit/credit card programs, including handling exceptions and processing disputes.
• Processes credit card payments.
• Inputs travel notifications for debit and credit cards.
• Monitors overdrawn accounts.
• Performs account maintenance on active and closed accounts.
• Responds to bill payment inquiries.
• Performs other duties as assigned.

Benefits

• On-demand pay through financial wellness provider
• Medical Insurance which Includes Drug and Vision
• Company pays 100% of Employee's Self-Coverage for Medical
• Company Paid Subsidy Towards Family-Coverage for Medical
• Dental Insurance
• Company Pays 100% of Employee's Self-Coverage for Dental
• Employee Pays for Low Cost Family-Coverage for Dental
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED