Card Services Representative 2

First National Bank Of Pennsylvania • Hermitage, PA

5d

About The Position

The Card Services Representative 2 performs administrative duties supporting the Bank’s credit card and debit card programs. The role works independently and coordinates with various departments on card processing in accordance with Bank policies and procedures. It provides a high level of service to internal and external customers and participates in product security and fraud control. The position also carries responsibility for understanding, reporting, responding to, managing, and monitoring business risks, and for complying with regulatory laws, guidelines, and company procedures.

Requirements

• High school diploma or GED.
• At least 3 years of experience.
• Excellent written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to use general office equipment.
• Ability to use a personal computer and job-related software.
• Intermediate-level proficiency in MS Word.
• Intermediate-level proficiency in MS Excel.
• Working knowledge of the technical aspects of credit and debit card functions.
• Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Responsibilities

• Enter approved applications into the appropriate software for setup.
• Maintain account information, including address and credit limit changes.
• Respond to debit and credit cardholder inquiries and research problems and disputes.
• Review and monitor reports concerning lost or stolen account activity, accounts not activated, fraud alerts, and exceptions.
• Perform daily reconciliations and accounting functions for various general ledger and Demand Deposit Accounts (DDA).
• Provide portfolio reports to management.
• Perform other related duties and projects as assigned.
• Understand, report, respond to, manage, and monitor business risks as required by the company’s risk management program.
• Comply with regulatory laws, guidelines, and company procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED