Card Services - ATM Representative
About The Position
The ATM Representative supports Mission Federal Credit Union’s ATM network and Card Services operations. The role coordinates ATM installations, upgrades, de-installations, maintenance, and daily operational activities to help maintain availability, uptime, and service continuity. It monitors ATM performance, troubleshoots issues, identifies trends, and works with internal teams and vendors to resolve problems and improve reliability. The position supports cash management, balancing, settlement activities, service-call coordination, maintenance tracking, and audit support. It partners with Accounting, Information Technology, Branch Operations, Marketing, Compliance, Legal, and external vendors on ATM initiatives, projects, and strategic objectives. The representative also maintains operational documentation, supports process improvements, coordinates system updates and deployments, and helps keep ATMs operational, well-maintained, properly branded, and compliant. Local travel may be needed to support ATM-related activities.
Requirements
- Associate's degree in Business Administration, Business Management, or a related field; equivalent experience may substitute for education.
- At least 2 years of experience in financial services, electronic payments, ATM operations, card services, or a related operational environment is preferred.
- Experience coordinating with vendors and internal business partners to resolve operational issues and support projects.
- Strong troubleshooting and analytical skills, including the ability to identify issues, evaluate solutions, and follow through to resolution.
- Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
- Excellent verbal and written communication skills and a strong customer service mindset.
- Highly organized and detail-oriented, with strong follow-through and accountability.
- Proficiency with Microsoft 365 applications.
- Reliable transportation and ability to travel locally as needed to support ATM-related activities.
- Enjoys collaborating, building relationships, solving problems, and continuously improving processes and services.
Nice To Haves
- Experience supporting system implementations, upgrades, maintenance activities, or operational processes is highly preferred.
- Experience with Symitar, STAR Station, ATM processing platforms, or card services systems is preferred.
Responsibilities
- Coordinate ATM installations, upgrades, de-installations, maintenance, and ongoing operational activities.
- Monitor ATM performance, troubleshoot operational issues, identify trends, and partner with internal teams and vendors to resolve problems and improve reliability.
- Support daily ATM operations, including cash management, balancing, settlement activities, service-call coordination, maintenance tracking, and audit support.
- Work with Accounting, Information Technology, Branch Operations, Marketing, Compliance, Legal, and external vendors on ATM initiatives, projects, and strategic objectives.
- Help ensure ATMs are operational, well-maintained, properly branded, and compliant.
- Maintain operational documentation, support process improvements, coordinate system updates and deployments, and contribute to ATM and Card Services programs.
Benefits
- 18 days of PTO in the first year and 12 holidays per year.
- 6% 401(k) match.
- Full benefits package, including medical, dental, vision, and life insurance.
- Personal concierge benefit through Overalls, 100% employer paid.
- Hybrid work arrangement; the posting also notes support for fully remote positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
