Debit Card Representative

COMMUNITY NATIONAL BANK • Midland, TX

1d • Onsite

About The Position

Under minimum supervision and in accordance with established policies and procedures, the Debit Card Representative reports directly to the Bank Operations Managers. The position is responsible for Instant Issue, debit cards, and emails. The role operates in a professional office environment with low noise from bank equipment and requires continuous computer use.

Requirements

• Ability to operate a Ten Key by touch.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.
• Above-average computer skills.
• Ability to operate various office machines.
• Broad knowledge of departmental operations, policies and procedures, and computer-generated reports.
• Ability to deal effectively and tactfully with customers and personnel from other departments.
• Ability to recognize irregular or suspicious transactions and take appropriate steps to prevent loss.
• Ability to make sound judgments and appropriate on-the-spot decisions in accordance with standard office policies and past precedents.
• Excellent problem-solving skills to handle customer problems and determine whether requests for confidential information should be furnished or refused.

Responsibilities

• Stay up to date on and comply with applicable banking laws and regulations, as well as CNB policies and procedures.
• Maintain regular contact with other departments, branches, and customers.
• Complete debit card maintenance, processing, ordering, disputes, and customer letters.
• Communicate with customers via Secure Messenger and send Compromised Cards emails.
• Maintain multiple spreadsheets used by the department.
• Maintain regular and punctual attendance.
• Work cooperatively with others.
• Work overtime as needed.
• Perform other duties as required or assigned that are reasonably within the scope of the job classification.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed