Consumer Banking Experience Analyst I - Debit Card

Frost • San Antonio, TX

3d

About The Position

The Consumer Banking Experience Analyst I - Debit Card serves as a consumer experience champion, conducting research to identify opportunities to improve processes and optimize customer experiences. The role collaborates and interacts with senior business stakeholders to assess the effectiveness of current Consumer Banking strategies and procedures. The analyst communicates findings and implements operational enhancements to create value for customers while pursuing all-win outcomes.

Requirements

• Bachelor’s degree in a related field or equivalent experience in banking product operations.
• Knowledge of banking products and services.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft applications.

Responsibilities

• Communicate with bank lines of business to collect information and examine the effectiveness of current Consumer Banking strategies.
• Conduct research to identify opportunities to improve processes and technology and facilitate company-wide growth.
• Recommend enhancements to optimize operations and procedures within Consumer Banking.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, and vision insurance.
• Long-term disability and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Training classes and leadership development.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level