Card Services - ATM Representative

Mission Fed Credit Union • San Diego, CA

4d • Hybrid

About The Position

The ATM Representative supports Mission Fed’s ATM network and helps ensure members have reliable access to banking services. The role coordinates ATM installations, upgrades, de-installations, maintenance, and daily operational activities to maximize uptime, availability, and service continuity. It monitors ATM performance, troubleshoots issues, identifies trends, and works with internal teams and external vendors to resolve problems and improve reliability.

The position also supports cash management, balancing, settlement, service-call coordination, maintenance tracking, audit support, system updates, and deployments. It collaborates with Accounting, Information Technology, Branch Operations, Marketing, Compliance, Legal, and vendors on ATM initiatives and projects. The representative maintains operational documentation, contributes to process improvements, and helps keep ATMs operational, maintained, appropriately branded, and compliant. The role is hybrid in San Diego, California, with local travel as needed.

Requirements

• Associate’s degree in Business Administration, Business Management, or a related field; equivalent experience may substitute for education.
• Experience coordinating with vendors and internal business partners to resolve operational issues and support projects.
• Strong troubleshooting and analytical skills, including the ability to identify issues, evaluate solutions, and follow through to resolution.
• Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills and a strong customer service mindset.
• Highly organized and detail-oriented, with strong follow-through and accountability.
• Proficiency with Microsoft 365 applications.
• Reliable transportation and ability to travel locally as needed to support ATM-related activities.
• Collaborative approach, with an interest in building relationships, solving problems, and continuously improving processes and services.

Nice To Haves

• At least 2 years of experience in financial services, electronic payments, ATM operations, card services, or a related operational environment is preferred.
• Experience supporting system implementations, upgrades, maintenance activities, or operational processes is highly preferred.
• Experience with Symitar, STAR Station, ATM processing platforms, or card services systems is preferred.

Responsibilities

• Coordinate ATM installations, upgrades, de-installations, maintenance, and ongoing operational activities.
• Monitor ATM performance, troubleshoot operational issues, identify trends, and coordinate resolutions with internal teams and vendors.
• Support daily ATM operations, including cash management, balancing, settlement activities, service-call coordination, maintenance tracking, and audit support.
• Collaborate with Accounting, Information Technology, Branch Operations, Marketing, Compliance, Legal, and external vendors on ATM initiatives, projects, and strategic objectives.
• Help ensure ATMs remain operational, well-maintained, properly branded, and compliant.
• Maintain operational documentation, support process improvements, coordinate system updates and deployments, and contribute to Card Services programs.

Benefits

• 18 days of PTO in the first year and 12 holidays per year.
• 6% 401(k) match.
• Full benefits package including medical, dental, vision, and life insurance.
• Personal concierge benefit through Overalls, fully employer-paid.
• Great work environment; the organization reports winning Top Workplaces recognition for five years, including 2026.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree