ATM Specialist

Hilltop Holdings•Dallas, TX

About The Position

PlainsCapital Bank is seeking an ATM Specialist to help keep its ATM fleet operational. The role monitors ATM faults and cash levels, dispatches vendors, applies software updates, and communicates updates to internal and external resources. The specialist responds to service calls according to established priority guidelines and bank and department security procedures, reports problems to teammates, and works closely with department management.

Requirements

High school diploma, GED, or equivalent required.
At least 1 year of experience in an IT support role.
Very strong knowledge of and experience with Microsoft Windows and Microsoft Office products.
Ability to work rotating on-call shifts, including evening and weekend hours.
Excellent verbal and written communication skills.
Ability to learn and retain knowledge of various systems, tools, and applications.
Excellent analytical and troubleshooting skills and strong attention to detail.
Ability to work efficiently and effectively under pressure in a deadline-driven environment while maintaining a professional and mature demeanor.
Excellent time management and organizational skills.
Excellent customer service skills.

Nice To Haves

Bachelor's or associate degree.
Experience in the banking or financial services industry.

Responsibilities

Monitor ATM status using current remote monitoring tools.
Provide first-line maintenance by remotely troubleshooting ATMs.
Dispatch vendors as needed for service requests.
Monitor service requests to ensure timely resolution.
Provide support for after-hours monitoring and service requests.
Assist the ATM Manager with new ATM installations, decommissions, and relocations.
Test and apply software updates as needed to maintain compliance or remediate identified issues.
Track recurring ATM faults and address them with vendor support, including troubleshooting Microsoft Windows components and software configuration files.
Review third-party ATM audits to ensure regulatory compliance and identify issues not captured by remote monitoring tools.
Assist the ATM Manager with special projects as needed.
Assist with testing software images.
Perform other duties as assigned.