ATM & Cash Operations Specialist I

First Mid Bank & Trust•Mattoon, IL

4d•$16 - $20

About The Position

The ATM & Cash Operations Specialist I supports daily ATM, ITM, card support, cash support, ticket handling, and routine balancing activities. The role focuses on timely issue intake, accurate processing, service ticket follow-up, and basic operational support for ATM and cash-related workflows.

Requirements

High school diploma or equivalent required.
Strong attention to detail and accuracy.
Ability to follow procedures and meet daily deadlines.
Clear written and verbal communication.
Basic problem-solving and issue-escalation ability.
Ability to manage multiple tickets, emails, and routine priorities.

Nice To Haves

Associate degree or related banking experience.
Banking operations, card operations, cash operations, or customer support experience.

Responsibilities

Monitor, review, assign, and respond to inbox emails, tickets, routing questions, and issues to ensure timely resolution.
Complete daily income reporting and tracking to support accurate financial monitoring and reconciliation.
Review ATM deposits for suspicious or fraudulent activity, place holds when appropriate, make necessary deposit adjustments, and reject invalid or fraudulent checks.
Balance and settle on-campus ATMs, including required research, documentation, and follow-up.
Monitor the ATM fleet for routine outages, basic service issues, and exception activity; escalate issues as needed.
Place ATM service tickets with maintenance providers and follow up on routine ticket status updates.
Send follow-up communications to branches and armored carriers regarding ATM service issues, including no withdrawals or ATMs not serviced correctly.
Track errors in the department spreadsheet, send follow-up emails for identified issues, and open claims when directed.
Run transactions and complete assigned daily processing tasks in accordance with established procedures.
Assist with researching ATM withdrawal and deposit outages and share findings with appropriate teams to support timely resolution.
Assist with daily cash forecasting reports.
Oversee system user changes and removals, and verify access updates are completed appropriately.
Create and update procedures as assigned to help maintain accurate department documentation.
Perform other related duties as assigned.

Benefits

Comprehensive healthcare and well-being benefits.
Paid family leave and generous paid time off.
Banking perks.
Tuition reimbursement.
Employee Stock Purchase Plan.
401(k) plan with company match.
Discretionary short-term incentives, such as bonuses, incentives, and/or commission.
Competitive health, dental, and vision coverage with HSA match.
Paid holidays.
Performance-based bonuses.