ATM & Cash Operations Specialist II

First Mid Bank & Trust•Mattoon, IL

8d•$18 - $27

About The Position

The ATM & Cash Operations Specialist II performs intermediate ATM, ITM, settlement, balancing, general ledger, cash logistics, and reporting responsibilities. The role supports monthly reconciliations, settlement reviews, exception tracking, vendor follow-up, and resolution of more complex operational items.

Requirements

High school diploma or equivalent required.
Intermediate research, balancing, and reconciliation skills.
Strong accuracy and ability to identify exceptions or trends.
Ability to prioritize monthly, weekly, and daily deadlines.
Effective communication with branches, vendors, and internal partners.
Ability to document procedures and support process consistency.

Nice To Haves

Associate degree or equivalent banking operations experience.
2+ years of banking operations, ATM operations, cash operations, card operations, or related experience.
Experience with reconciliations, general ledger balancing, reporting, or settlement activity.

Responsibilities

Monitor, review, assign, and respond to inbox emails and Freshservice tickets; route questions and issues to ensure timely resolution.
Assist with responsibilities assigned to the ATM & Cash Operations Specialist I and provide support or guidance on routine processing questions.
Review and balance Switch Clearing (Settlement) GL, ATM Cash Dispense, and related settlement activity.
Research and reconcile assigned general ledger accounts, including ATM and ITM cash deposits, Zelle settlement and suspense, and cash advances.
Review and reconcile assigned armored service and ATM general ledger accounts.
Perform ITM balancing for individual cash account GLs for each ITM terminal.
Prepare and submit weekly Fed orders and sells for armored service vaults, and coordinate cash ordering activities with applicable armored carriers.
Research Fed cash advices and cash differences, track items in the department spreadsheet, and follow up until resolved.
Process and place Meirtran cash orders according to established schedules and procedures.
Process armored service invoices and assist with other invoice review and submission as needed.
Prepare monthly ATM reports and support monthly ATM GL balancing.
Assist with user changes or removals for armored service platforms as assigned.
Identify trends in exceptions, service errors, cash differences, or settlement issues and recommend procedure updates or process improvements.
Create and update procedures for assigned balancing, settlement, reporting, and cash logistics functions.
Perform other related duties as assigned.

Benefits

Comprehensive healthcare, including health, dental, and vision coverage.
Well-being benefits.
HSA match.
Paid family leave and parental leave.
Generous paid time off and paid holidays.
Banking perks.
Tuition reimbursement.
Employee Stock Purchase Plan.
401(k) plan with company match.
Discretionary short-term incentives, including bonuses, incentives, and/or commission.
Performance-based bonuses.