Card Services Representative 2

F.N.B. Corporation • Hermitage, PA

6d • Onsite

About The Position

The Card Services Representative 2 performs administrative duties supporting the Bank’s credit and debit card programs. The role works independently and coordinates with various departments on card processing in accordance with Bank policies and procedures. It provides a high level of customer service to internal and external customers and is actively involved in product security and fraud control.

All employees are responsible for serving as risk managers by understanding, reporting, responding to, managing, and monitoring risks encountered in their work, as required by F.N.B. Corporation’s risk management program. Compliance with regulatory laws, guidelines, and company procedures is required.

The position is based at the primary office at 4140 East State Street, Hermitage, Pennsylvania 16148. FNB does not provide sponsorship for employment-based visas; candidates must be legally authorized to work in the United States.

Requirements

• High school diploma or GED.
• At least 3 years of experience.
• Excellent written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to use general office equipment.
• Ability to use a personal computer and job-related software.
• Intermediate-level MS Word skills.
• Intermediate-level MS Excel skills.
• Working knowledge of the technical aspects of credit and debit card functions.

Responsibilities

• Enter approved applications into the appropriate software for setup and maintain account information, including address and credit limit changes.
• Respond to debit and credit cardholder inquiries and research problems and disputes.
• Review and monitor reports, including lost or stolen account activity, accounts not activated, fraud alerts, and exception reports.
• Perform daily reconciliations and accounting functions for general ledger and Demand Deposit Accounts (DDA).
• Provide portfolio reports to management.
• Perform other related duties and projects as assigned.
• Understand, report, respond to, manage, and monitor workplace risks as required by F.N.B. Corporation’s risk management program.
• Comply with regulatory laws, guidelines, and company procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED