Card Services Processor

United Federal Credit Union • Saint Joseph, MI

6d • Onsite

About The Position

The Card Services Processor provides complete and accurate documentation, reporting and all necessary processing support for United Federal Credit Union’s credit, debit, and gift cards, and like products and services which include reward-based products.

Requirements

• High school diploma or equivalent required.
• Minimum of one year’s experience in related field required.
• Computer literacy
• Detail oriented.
• Excellent oral skills.
• Good written communication skills.
• Positive attitude.
• Critical thinking skills.
• Ability to work under pressure.
• Proven problem-solving abilities.
• Ability to analyze and evaluate information.
• Ability to interpret policies, guidelines, and regulations.

Nice To Haves

• Problem Solving
• Dealing with Ambiguity
• Time Management
• Demonstrates Courage
• Drive for Results
• Interpersonal Savvy
• Customer Focus
• Integrity and Trust
• Self-Development
• Business Acumen

Responsibilities

• Process plastic orders and maintenance requests to accurately maintain all debit, credit, and gift cards, and related products and services.
• Audit all documentation for completeness, accuracy, and compliance.
• Communicate with staff and members as necessary to resolve all card issues.
• Analyze and act upon dispute documentation.
• Provide support to all functional areas of processing and member services for all credit, debit, and gift cards, and reward products.
• Accumulate and act upon all applicable reports for each product and service area.
• Evaluate departmental processes and procedures and recommend improvements.
• Maintain a working knowledge of all Credit Union products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED