Card Services Processor (Onsite)

Frontwave Credit Union•Oceanside, CA

2d•Onsite

About The Position

The Card Services Processor is responsible for assisting members and employees with inquiries or issues pertaining to Visa Credit, Debit and/or ATM card services and provides general, clerical support in the Card Services Department. This role is ideal for someone who enjoys helping people and has experience working in a financial institution assisting members and employees with inquiries or issues pertaining to Visa Credit, Debit and/or ATM card services. Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties, founded in 1952. They have grown to 14 branches with 120,000 members and manage over a billion in assets. Frontwave Credit Union focuses on creating consumer solutions to provide members and communities with products and services that enhance quality of life through exceptional service and technology.

Requirements

High School Diploma or general education degree (GED).
6 to 12 months experience in a financial institution; or an equivalent combination of education and experience.
Basic understanding of plastic card issuance and transaction processing.

Responsibilities

Assists members and provides support to the Members Solution Center and various branch locations with questions regarding plastic card servicing.
Monitors card activity risk alerts and compromised card reports received through Visa and/or our card processor to detect and prevent fraud.
Processes cardholder transaction disputes and fraud claims.
Processes card orders for all plastic card types: Visa Credit, Debit and non-branded ATM.
Processes any express card shipment requests.
Reviews monthly expiring card renewal reports.
Determines and performs appropriate action for reissue, blocking or deleting service.
Logs and destroys all undeliverable cards returned via USPS under dual control procedures.
Provides card issuance and support for the Marine Recruit debit card program.
Processes forms that requests closure of Visa LOC and/or account(s).
Reviews card orders processed by frontline personnel for quality assurance and makes any necessary corrections.
Communicates with the members through telephone and email correspondence.
Works various card reports such as posting exception items, daily card issuance, rejected card records, status cards, name & expiration date mismatch, and credit balances.