Card Services Coordinator

Iowa State University•Ames, IA

22h•Onsite

About The Position

The Procurement Services department at Iowa State University (ISU) is seeking qualified candidates for Card Services Coordinator (Program Specialist I). This position works as part of the card services team to assist University employee cardholders and work with US Bank. The successful candidate will have the ability to obtain thorough working knowledge of Workday, the US Bank system, as well as its procurement policies, processes, and procedures to interpret, problem solve and provide responses to customer’s inquiries; form positive working relationships with cardholders; and self-direct to achieve their goals as well as work collaboratively as a member of a team. The successful candidate will possess superior communication skills and be able to prioritize and manage multiple priorities simultaneously.

Requirements

Bachelor’s degree
Ability to obtain thorough working knowledge of Workday, the US Bank system, as well as its procurement policies, processes, and procedures to interpret, problem solve and provide responses to customer’s inquiries.
Ability to form positive working relationships with cardholders.
Ability to self-direct to achieve their goals as well as work collaboratively as a member of a team.
Superior communication skills.
Ability to prioritize and manage multiple priorities simultaneously.
Legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Nice To Haves

Experience with Workday
Experience with US Bank or other banking systems
Experience working with credit card programs
Experience with procurement policies, processes, and/or procedures
Experience in higher education or the public sector

Responsibilities

Assist cardholders with questions, card declines, limit changes, and lost or stolen cards.
Review card applications.
Audit card transactions.
Monitor overdue transactions.
Review gift card orders and assist with the gift card program.