Corporate Card Services Representative

Glacier Bancorp•Kalispell, MT

20h•Onsite

About The Position

Under general supervision, manage and monitor customer charge back and Debit Card/ATM disputes while ensuring Federal and Visa regulations are followed. Represent the company by providing customers with card services that meet customer needs. Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time. This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $16.78 + /hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. WA Applicants ONLY : Spokane, WA range $18.74 to $28.11 an hour. Wenatchee, WA range $19.00 to $28.51 an hour.

Requirements

High School Diploma / GED
Minimum of 1 year of banking or related experience is required.
Minimum of 1 year customer service experience is required.
Clerical/administrative experience with preference on Word and Excel is required.
Employee must be trustworthy and possess a significant level of credibility, discretion, and diplomacy.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be a team player with a passion for customer service and a proven ability to build rapport and work effectively with employees at all levels of the organization.
Ability to communicate effectively, verbally and in writing.
Ability to understand and follow complex written and oral instructions.
Employee must be well organized with ability to prioritize and multi-task in a fast paced work environment and meet deadlines with minimal supervision.
Ability to learn other computer programs and systems in a timely fashion.
Ability to serve as a backup for other staff members in a mutually supportive team work environment.
Employee must be capable of regular, reliable, and timely attendance.

Nice To Haves

Knowledge of Equal Employment Opportunity Act, Fair Debt Collection Practices Act and Visa/MasterCard Operating Regulations desired.
Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Responsibilities

Complete the required process(s) for all ATM or Debit Card disputes, including all required customer correspondence complying with VISA guidelines and Regulation E.
Research all incoming adjustments received ; resolve all items. Items not resolved same date as received, funds will be placed in the Chargeback Suspense General Ledger Account.
Monitor fraud reports and emails throughout each day to identify potential fraudulent activity.
Work with supervisors and management to create card blocks that protect form losses yet minimize impact on authorized customer activity.
Message cards with suspected fraudulent transactions so that Divisions are aware should customers contact them about their cards not working.
Receive all dispute forms for ATM; Debit Card transactions and review for completeness and accuracy.
Monitor the ATM/Debit Card Provisional Credit General Ledger Account daily to ensure all items are resolved.
Answer Branch/Department calls regarding ATM; Debit Card activity.
Assist customers as needed with ATM disputes and Visa charge backs ensuring customers are supported to the fullest extent possible under the terms and conditions of Visa and Reg E regulations.
Maintain the logs for all ATM; Debit card disputes received and update their statuses throughout the dispute process.
Research and comply with all OFAC alerts and VISA reported suspects.
Ongoing education to maintain updated processes for VISA and Regulation E guidelines.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Must complete the assigned online training courses and achieve a passing score by due date.