Electronic Services Specialist - Card

Commerce Bank•Kansas City, MO

1d•$21 - $28•Hybrid

About The Position

The main purpose of this job is to support Commercial Contract clients in a variety of ways, including assisting with the underwriting of new applications and contracts, account setup, maintenance, product changes, contract modifications, pricing changes, validations, and other account changes. The role involves completing both credit support and onboarding tasks, ensuring compliance with all risk and regulatory guidelines. This includes verifying the credit process, notifying clients of account status within regulatory timeframes, boarding and verifying accounts with high accuracy, and validating data for contract clients to ensure proper setup and accurate revenue share payments. The specialist will also research and build additional card requests, respond to customer inquiries, provide high-touch customer service, and independently research and address complex issues. A hybrid schedule is required, with a minimum of 2 days per week on site (Monday/Tuesday).

Requirements

Clear understanding of the complexities of the card products and systems used to research and navigate daily tasks
Strong understanding of regulatory and compliance requirements
Ability to analyze multiple and diverse sources of information before moving to a solution; exercise sound judgement when making decisions
Show good judgement in maintaining priorities that are related to both the Credit Support and Onboarding responsibilities
Exercise sound judgement when making decisions
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Motivated and organized self- starter with strong attention to detail and ability to manage multiple priorities
Ability to remain adaptable and resilient to situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advanced ability to navigate computer systems effectively
Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
General understanding of computer systems and applications.
2+ years related banking and/or card industry experience required

Nice To Haves

Associate’s degree or equivalent combination of education and experience preferred

Responsibilities

Assist with the underwriting of applicants for clients, while ensuring compliance of all risk and regulatory guidelines, including but not limited to SOX controls, Reg B, CIP, PATRIOT Act, Beneficial Ownership, CRA etc.
Complete verification of the credit process to ensure document integrity
Notify clients within regulatory timeframe regarding account status: approval, decline, and counteroffer
Board and verify all new and existing accounts via manual entry or excel macros with high degree of accuracy to mitigate risk of financial liability
Validate the accuracy of data for contract clients to the system of record to ensure proper setup and accurate revenue share payments
Research, build and verify additional card requests to client specifications
Respond accurately to external, and internal customers questions/requests via phone/email while maintaining Service Level Agreements (SLAs)
Provide high touch customer service that reflects empathy and a positive attitude when responding to questions and requests via phone/email
Work independently to research and address complex tasks and issues through the utilization of industry knowledge and experience
Perform other duties as assigned