Card Services Specialist I

NuMark Credit Union•Joliet, IL

2d•Onsite

About The Position

As a Card Services Specialist, you will play a key role in supporting NuMark Credit Union's card services and back-office operations. This position is responsible for assisting with debit and credit card processing, fraud prevention, dispute resolution, ATM settlements, digital wallet support, and other operational functions that contribute to an outstanding member experience.

Requirements

High School diploma or equivalent required.
Minimum of three years of related experience, preferably within a financial institution.
Strong understanding of teller operations and general knowledge of core banking systems preferred.
Goal-oriented, results-driven, and motivated to achieve individual and departmental objectives.
Strong organizational skills with the ability to complete assigned tasks accurately and on time.
Excellent problem-solving and analytical abilities.
Strong communication and member service skills.
Ability to work collaboratively in a team-oriented environment.
Proficiency in Microsoft Office and other operational software systems.

Responsibilities

Assist with all functions of the plastic card programs, including report review, card ordering, monitoring card activity, chargebacks, disputes, and compliance-related matters.
Assist with PSCU fraud processing, review processor reports, and complete close-out packets.
Support prepaid LSC product activation and inventory management.
Assist with ATM settlements, fraud notifications, and service-related issues.
Review Tokenization reports and support Digital Wallet programs, including member notifications regarding activation of Apple Pay, Google Pay, Samsung Pay, Visa Checkout, and other digital payment solutions.
Assist with operational functions, including mobile deposit, wire transfers, ACH origination, and special projects.
Serve as a backup for other operational duties as needed.
Participate actively in training, coaching, and professional development opportunities.
Adhere to credit union policies, procedures, and security measures.
Identify operational risks and comply with all regulatory requirements.
Support credit union community involvement initiatives and activities.
Manage instant issue debit card inventory, machine functionality, troubleshooting, and staff education.
Handle return mail debit card management.
Provide support to branch staff and members regarding back-office processing and card-related inquiries.