Card Relationship Market Manager - Vice President
About The Position
The Card Relationship Market Manager is a field-facing role within Business Card Services that partners with bankers and relationship managers to deliver business credit card solutions tailored to client needs. The role leads hands-on training and workshops to build product knowledge, confidence, consistency, and effective sales and servicing practices across an assigned territory. It gathers feedback from field teams and clients to inform improvements and supports client growth, banker success, and responsible expansion of the card business. The position involves developing and executing a territory plan, joining client meetings as needed, and collaborating with banking, regional, product, and marketing partners. It also tracks activity and outcomes, reinforces risk and control practices, and requires extensive travel within the assigned territory, estimated at approximately 60–70% of the month.
Requirements
- Five or more years of relevant experience in financial services, sales enablement, product support, or relationship-based client roles.
- Strong knowledge of business banking needs and how credit products can support clients.
- Proven ability to teach, coach, and present to groups, including leading workshops and speaking to audiences.
- Excellent written and verbal communication skills, including the ability to explain complex topics clearly.
- Territory management experience, including prioritization across multiple locations and partners.
- Collaborative, positive approach and ability to build trust across large, cross-functional teams.
- Detail-oriented and organized, with the ability to manage high activity volume in a fast-paced environment.
- Ability to gather feedback, identify patterns, and translate insights into practical improvements.
- Sound judgment and commitment to following policies, procedures, and process expectations.
- Ability to manage competing priorities with limited day-to-day guidance.
- Willingness to travel extensively within the assigned territory.
Nice To Haves
- Experience supporting business credit card products, card servicing, or card sales enablement.
- Prior people management experience.
- Experience partnering with marketing teams on readiness, field execution, or campaign support.
- Strong relationship-building skills across branch, business, and regional leadership teams.
- Demonstrated ability to influence without direct authority and align partners to shared goals.
- Experience improving processes based on field feedback and customer insights.
- Strong planning and calendar management in a high-travel, multi-site role.
Responsibilities
- Partner with bankers and relationship managers to identify client needs and position business credit card solutions for cash flow and capital needs.
- Serve as a subject matter expert on business card products, features, processes, and servicing pathways.
- Build and execute a territory plan to drive growth and deepen relationships through consistent field engagement.
- Deliver in-person workshops and trainings to increase product fluency and strengthen sales and servicing routines.
- Join client meetings as needed to support solutioning and strengthen banker confidence in conversations.
- Provide practical guidance on positioning product value and addressing common questions and objections.
- Capture feedback, themes, and opportunities for improvement, serving as a liaison between field teams and product partners.
- Collaborate with banking and regional leaders through regular meetings and forums to align on priorities and performance.
- Coordinate with marketing partners on campaigns, materials, and field readiness within the territory.
- Follow procedures and reinforce responsible practices to promote a strong risk and control mindset.
- Track activity and outcomes to inform priorities, coaching focus, and continuous improvement.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
