Card Program Admin- Travel and Expense

Visa•Austin, TX

1d•$47,600 - $71,400•Hybrid

About The Position

The Card Program Admin is a key member of Visa’s Global Card Program Administration team, providing day-to-day operational, analytical, and administrative support across North America card programs. The role helps ensure consistent, compliant, and customer-focused card program operations by working with Card Administrators, regional finance teams, and global stakeholders to resolve issues, improve processes, and maintain controls aligned with Global Travel & Expense policies. The position supports corporate and purchasing card administration, cardholder inquiries, issuer statement reconciliation, expense monitoring, and Visa’s T&E system. It also provides policy guidance and training, assists with audits and regional merger and acquisition activities, and provides cross-regional coverage for team members. The position is based in Austin, Texas, with a hybrid schedule and an on-site presence required three days per week, Tuesday through Thursday. Work hours vary based on department needs, and travel is required 5–10% of the time.

Requirements

At least 2 years of work experience with a Bachelor’s Degree or an Advanced Degree.
Alternatively, at least 3 years of work experience with a Bachelor’s Degree, or more than 2 years of work experience with an Advanced Degree.
Experience working directly with high-volume corporate and purchasing card programs.
Experience working with all organizational levels and communicating effectively with leadership.
Experience working in a fast-paced environment with changing priorities.
Strong client service orientation and ability to work as a team player.
Ability to take initiative and exercise sound business judgment.
Proficiency in SAP Concur Expense and GIFS Oracle.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent customer service, organizational, interpersonal, verbal, and written communication skills.
Ability to multitask, learn, problem-solve, prioritize, set and attain goals, hold others accountable, and work independently.
Solid business management skills and ability to handle confidential information.

Responsibilities

Support Card Program Administrators with North America corporate and purchasing card program administration, including card issuance, renewals, profile changes, cancellations, monthly issuer statement reconciliation, monitoring outstanding expenses, and cardholder support.
Manage and monitor cardholder matters such as credit limit changes, policy interpretation, and exception or declined transaction processing.
Support the regional email inbox and track employee inquiries related to corporate and purchasing card activities.
Review weekly employee aging reports, assist with employee collections, and post reimbursement payments.
Support Visa’s T&E system by resolving technical inquiries and testing system changes and enhancements.
Coordinate with cardholders and finance, sourcing, accounts payable, data maintenance, IT, People Team, compliance, product teams, and global card administrators on corporate and purchasing card transaction questions.
Explain Visa policies and procedures and address employee questions about T&E and purchasing cards, including leading training on T&E policy and Concur functionality.
Participate in global card program meetings and contribute to implementing process improvements.
Support the global T&E audit process by researching flagged expense report items and following up with employees and managers to assess transaction validity.
Provide cross-regional backup and assistance to team members during planned vacations and periods requiring additional support.
Support regional merger and acquisition tasks, including Concur integration, issuing new cards, and providing training.