Sr Travel & Expense Program Analyst

Cornerstone Building Brands•Cary, NC

About The Position

The Sr Travel & Expense Program Analyst supports and administers the company’s travel and expense program, including expense management, corporate card and virtual payment operations, employee support, compliance monitoring, and program analytics. The role administers the SAP Concur expense platform and corporate card program, guides employees and leaders, conducts risk-based expense reviews, monitors exceptions, and collaborates with Accounting, Treasury, Strategic Sourcing, IT, and other stakeholders to maintain effective controls and improve the travel and expense experience. The Analyst uses expense and transaction data to identify compliance risks, recurring issues, process-improvement opportunities, and potential savings while keeping processes aligned with company policies and approval authorities. Responsibilities include platform and card administration, user support and training, transaction reviews and follow-up, reporting, and support for cross-functional initiatives.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, Supply Chain, or a related discipline, or an equivalent combination of education and relevant professional experience.
At least 5 years of experience in travel and expense administration, corporate card administration, accounts payable, finance operations, expense auditing, or a related field.
Experience administering or supporting an enterprise expense-management platform.
Experience reviewing financial transactions for policy compliance and resolving exceptions.
Experience analyzing financial or transactional data and preparing reports.
Demonstrated ability to provide responsive customer support to employees and leaders.
Strong understanding of travel and expense processes, corporate card administration, and financial controls.
Strong analytical and problem-solving skills, including the ability to identify trends and exceptions in transaction data.
Strong attention to detail and sound judgment when interpreting policies and reviewing exceptions.
Proficiency with Microsoft Excel and financial or expense reporting tools.
Ability to manage multiple priorities and follow issues through resolution.
Strong written and verbal communication skills.
Ability to translate policies and financial controls into clear, practical guidance for employees.
Strong customer-service orientation and ability to work effectively across organizational levels and functions.
Continuous-improvement mindset and ability to simplify processes while maintaining appropriate controls.

Nice To Haves

SAP Concur experience.
Experience administering a corporate card program, preferably American Express.
Experience working with virtual payment solutions.
Experience supporting expense audits, financial controls, or compliance monitoring.
Experience working across Accounting, Treasury, Procurement or Strategic Sourcing, and IT.
Experience identifying and implementing process improvements in a finance or shared-services environment.

Responsibilities

Administer day-to-day operations of the SAP Concur expense management platform, including configurations, workflows, receipt requirements, and approval processes.
Implement approved policy, process, and system changes, and support testing and deployment of enhancements.
Maintain program procedures, user guidance, and related documentation.
Partner with IT and system providers to troubleshoot platform issues and support integrations and improvements.
Administer American Express corporate card eligibility, issuance, account maintenance, and related workflows in accordance with Accounting and Finance policies.
Support virtual payment processes and coordinate resolution of cardholder, transaction, and provider issues with Treasury, Finance, and external providers.
Monitor outstanding and unsubmitted corporate card transactions and facilitate timely resolution.
Maintain documentation and controls related to card administration and payment processes.
Serve as a primary resource for employees and leaders regarding expense reporting, corporate cards, and travel and expense processes.
Provide training, job aids, and guidance on SAP Concur, expense procedures, and appropriate purchasing and payment channels.
Investigate and resolve employee inquiries, system issues, and expense discrepancies.
Identify recurring employee pain points and recommend improvements that simplify the user experience while maintaining controls.
Conduct risk-based reviews of expense reports, card transactions, and exceptions for compliance with company policies.
Use automated controls and reporting to identify unusual transactions, recurring exceptions, and potential compliance risks.
Document exceptions and monitor corrective actions through resolution; escalate significant or recurring compliance issues through established channels.
Help maintain appropriate separation between transaction approval responsibilities and independent compliance or audit activities.
Partner with Accounting and Strategic Sourcing to maintain guidance on appropriate purchasing and payment channels for non-travel expenditures.
Help employees identify appropriate purchasing methods when corporate cards or travel and expense systems are not the approved channel.
Monitor exception activity for recurring purchasing behaviors that may indicate opportunities for improved sourcing, contracting, or purchasing solutions.
Prepare recurring reports on expense activity, card usage, outstanding reconciliations, policy exceptions, and other key program indicators.
Analyze transaction and spend data to identify trends, control risks, savings opportunities, and process improvements.
Recommend enhancements to workflows, controls, employee communications, and system functionality.
Support cross-functional initiatives related to travel and expense, corporate cards, purchasing channels, and expense-management processes.