Capacity Portfolio Representative Roles Starting Spring/Summer 2027
About The Position
The Capacity Portfolio Representative blends inside sales, account management, and operations to grow and manage a portfolio of carriers. The role delivers service by collaborating with trucking company owners, dispatchers, and drivers to match trucks with shipments at the right time and price. Representatives develop carrier relationships, respond to supply-chain challenges, and support carriers’ business needs. The position includes a comprehensive onboarding program, industry and systems training, ongoing development, and a supportive team culture. It is an in-office role four days a week, with remote work one day a week. The position offers a competitive base salary and opportunities to earn monthly performance-based bonuses. Roles are starting in Spring/Summer 2027.
Requirements
- High school diploma or GED equivalent.
Nice To Haves
- Value a diverse and inclusive work environment.
- Bachelor’s degree from an accredited college or university.
- Experience using the customer perspective to guide decisions and actions.
- Ability to persuade, motivate, influence, and negotiate with others.
- Strong decision-making, multitasking, communication, and interpersonal skills.
- Enjoy solutions-driven work that uses appropriate tools to evaluate options and make recommendations.
Responsibilities
- Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
- Learn carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction.
- Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
- Use automated booking products, the carrier website, and mobile apps to enhance carrier satisfaction and efficiency.
- Support capacity procurement.
- Analyze freight market trends, seasonality, and supply-and-demand factors to make informed pricing decisions.
- Use capacity analysis and internal costing tools to guide buying and negotiating strategies.
- Post, negotiate, and secure available capacity proactively to meet customer needs.
- Address carrier issues promptly and implement effective solutions.
- Review and act on carrier feedback to improve service.
- Identify and recommend payment solutions based on each carrier’s needs.
- Assist carriers with cash advances and resolve payable issues.
- Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
- Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations.
- Identify root causes of issues and implement solutions to enhance performance.
Benefits
- Three medical plans, including prescription drug coverage.
- Enhanced fertility benefits.
- Flexible Spending Accounts.
- Health Savings Account with employer contribution.
- Dental and vision coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability coverage.
- Paid observed holidays.
- Two paid floating holidays for U.S. hourly employees.
- Flexible Time Off for U.S. salaried employees, with no accruals or caps.
- Paid Time Off for other U.S. and Canadian employees.
- Paid parental leave.
- Paid time off to volunteer in the community.
- Charitable Giving Match Program.
- 401(k) with 6% company matching.
- Employee Stock Purchase Plan.
- Career development, networking, and team-building opportunities.
- Monthly performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
