Capacity Portfolio Representative - Full-time Roles starting Spring/Summer 2027
About The Position
The Capacity Portfolio Representative blends inside sales, account management, and operations to grow and manage a portfolio of carriers. The role builds and maintains relationships with trucking company owners, dispatchers, and drivers, matching trucks with shipments to meet customer needs. Representatives learn carrier business goals, preferences, and capabilities, use market information and internal tools to guide pricing and negotiations, secure available capacity, and deliver responsive service. The position also involves shipment coordination, resolving operational and payment issues, maintaining load visibility, and improving performance. The role is hybrid, with in-office collaboration four days per week and remote work one day per week. It includes onboarding, training, ongoing development, and opportunities for internal promotion.
Requirements
- High school diploma or GED equivalent.
Nice To Haves
- Bachelor’s degree from an accredited college or university.
- Value a diverse and inclusive work environment.
- Experience using the customer perspective to guide decisions and actions.
- Ability to persuade, motivate, influence, and negotiate with others.
- Strong decision-making, multitasking, communication, and interpersonal skills.
- Enjoy solution-driven work and leverage appropriate tools to evaluate options and make recommendations.
Responsibilities
- Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
- Learn carriers’ business goals, preferences, and capabilities to strengthen relationships and satisfaction.
- Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
- Use automated booking products, the carrier website, and mobile apps to improve carrier satisfaction and efficiency.
- Support capacity procurement.
- Analyze freight market trends, seasonality, and supply-and-demand factors to make informed pricing decisions.
- Use capacity analysis and internal costing tools to guide buying and negotiating strategies.
- Post, negotiate, and secure available capacity to meet customer needs.
- Address carrier issues promptly, implement effective solutions, and act on carrier feedback to improve service.
- Identify and recommend payment solutions suited to each carrier.
- Assist carriers with cash advances and resolve payable issues.
- Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
- Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations.
- Identify root causes of issues and implement solutions to improve performance.
Benefits
- Three medical plans with prescription drug coverage.
- Enhanced fertility benefits.
- Flexible Spending Accounts.
- Health Savings Account, including employer contribution.
- Dental and vision coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability coverage.
- Paid observed holidays.
- Two paid floating holidays for U.S. hourly employees.
- Flexible Time Off for U.S. salaried employees, with no accruals or caps; Paid Time Off for other employees in the U.S. and Canada.
- Paid parental leave.
- Paid time off to volunteer in the community.
- Charitable Giving Match Program.
- 401(k) with 6% company matching.
- Employee Stock Purchase Plan.
- Career development, networking, and team-building opportunities.
- Competitive base salary and opportunities to earn monthly performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
