Capacity Management Analyst - Medical Group Services - FT Days
About The Position
The Capacity Management Analyst provides enterprise-wide analytical support and build for physician schedules and capacity management, and is responsible for maintaining master scheduling integrity. The role performs master schedule audits to verify templates operate efficiently and participates in the physician onboarding process. The analyst works independently under the direction of the Director - Physician Access and Scheduling and serves as a liaison between clinics, IT, and the EDI team for scheduling-related system requests. The position supports provider schedule design, template creation and editing, schedule reporting validation, and front-office scheduling operations. It also serves as a subject matter expert and resource for Template Builder Staff, NGPG, and front-office staff.
Requirements
- High school diploma.
- Three years of experience in physician practice administration or physician practice schedule capacity management.
- Must work independently under the direction of the Director - Physician Access and Scheduling.
- Working knowledge of the AllScripts Practice Management System.
- Working knowledge of the Epic Practice Management System's Cadence module.
Nice To Haves
- Associate degree.
Responsibilities
- Perform patient flow time studies and master schedule audits, ensuring schedules meet Health System standards, including Patient Centered Medical Home (PCMH) requirements.
- Maintain master scheduling integrity, including daily changes, template changes, bump lists, and team schedule implementation.
- Create and edit templates upon approved request.
- Validate master schedule reporting data.
- Participate in provider schedule design.
- Maintain and scrub the provider dictionary, visit types, and scheduling messages on the assigned schedule.
- Serve on committees and task forces and attend meetings and seminars as needed.
- Act as a liaison between clinics and the IT and EDI teams regarding scheduling-related systems requests.
- Maintain in-depth knowledge of template build options to promote clinic flow efficiency and maximize patient throughput.
- Serve as a subject matter expert, daily operations support, and resource for Template Builder Staff.
- Serve as a Cadence expert for NGPG and front-office staff, supporting scheduling, in-basket management, telephone call processing, check-in and check-out procedures, and end-of-day cash procedures.
- Maintain a thorough understanding of and participate in physician onboarding process flow.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
