Capacity Management Analyst

UCSF • San Francisco, CA

1d • $34 - $74 • Hybrid

About The Position

The Capacity Management Analyst supports ambulatory access by creating, analyzing, maintaining, auditing, and evaluating provider and resource scheduling templates in Epic. The role serves as a subject matter expert in template design and build, using provider utilization reports to guide template decisions. It manages incoming provider-template change requests, assesses effects on decision trees and standard workflows, and maintains organizational standards.

The position works independently within a defined scope on small- to medium-sized projects of moderate complexity. It collaborates with clinic teams and operations managers to optimize templates, resolve build issues, support patient flow, and identify and proactively mitigate barriers to ambulatory access. It also evaluates scheduling functionality, contributes to user training and documentation, troubleshoots system issues, and communicates template expectations, barriers, and opportunities to stakeholders.

The role reports to the FPO Supervisor of Ambulatory Capacity Management. It is required to work on-site as needed, approximately 20% depending on project timelines and business needs. Certain employment terms, including pay and benefits, are subject to negotiation with the appropriate union.

Requirements

• At least 1 year of relevant experience.
• Working knowledge of clinical application systems and functions, including development, implementation, user support, maintenance, system testing, and evaluation.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests and analyze and interpret relevant data.
• Demonstrated problem-solving skills, including the ability to diagnose problems quickly and develop multiple options for effective, timely resolution.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and provide training and support to clinical providers and staff.
• Detail-oriented, with organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Demonstrated written and verbal communication skills, including the ability to convey technical information clearly and concisely to clinical users.

Nice To Haves

• Bachelor's degree in health care information technology, computer science, or a related area, and/or an equivalent combination of experience and training.
• Epic certifications.

Responsibilities

• Analyze, design, implement, maintain, audit, and evaluate provider and resource scheduling templates in Epic.
• Facilitate and triage template change requests, determining their impact on standard workflows, decision trees, organizational standards, and system configuration.
• Collaborate with clinic teams to optimize and maintain templates; meet with operations managers to coordinate template designs, maintenance, and concerns; resolve build issues in accordance with system standards.
• Evaluate scheduling functionality to improve template design, throughput, and access.
• Participate in user training for clinical software, hardware, and operating systems of limited complexity, and develop training tools and user aids.
• Troubleshoot and document moderately complex issues involving clinical software, hardware, or operating systems; perform root-cause analysis, inform management, take action, and coordinate support among clinical engineering, IT, networks, and outside vendors.
• Communicate consistently with management, team members, department operations, users, and other stakeholders about template and schedule expectations, barriers, and opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed