Capacity Management Advisor

Saint Luke's Physician Group•Kansas City, MO

23h

About The Position

The Capacity Management Advisor leads specialty-specific initiatives to optimize patient access, ambulatory capacity, and provider schedule utilization across multiple service lines. The role serves as a strategic access partner to operational, clinical, and executive leaders, supporting division-specific and organization-wide access goals through data-informed decision-making and access innovations. The Advisor develops digital access strategies, optimizes scheduling workflows and decision trees, and supports the testing and ongoing improvement of system design as programs grow or change. The position focuses on improving patient throughput, scheduling accuracy and efficiency, and patient and provider experience while supporting sustainable access and capacity management across ambulatory and radiology services. The role partners with clinical, operational, administrative, and IT leaders to design provider templates and scheduling capabilities, assess self-scheduling opportunities, and establish governance that balances patient convenience with clinical safety and scheduling integrity. It analyzes access and capacity data, presents recommendations to leaders, and monitors scheduling pathways for opportunities to improve accuracy, reduce leakage and rework, and make better use of capacity.

Requirements

Five years of progressive experience in healthcare operations, ambulatory access, capacity management, or healthcare analytics, including experience leading complex operational improvement initiatives.
Demonstrated experience influencing operational, clinical, or physician leadership and driving cross-functional change.
Experience leading projects or initiatives affecting patient access, workflow design, or performance outcomes.
Strong analytical skills and experience using data to identify trends, performance gaps, and improvement opportunities.
Bachelor’s degree in healthcare, business, informatics, or a related field, or an equivalent combination of education and experience.
Epic Cadence proficiency or advanced experience in ambulatory scheduling workflows, including the ability to guide system design decisions, evaluate workflow impact, and provide strategic oversight of scheduling structures. Direct hands-on template build is not required.
Epic Cadence proficiency must be obtained within six months of hire.

Nice To Haves

Experience leading ambulatory access, capacity management, or scheduling initiatives in a multi-specialty environment.
Experience presenting operational performance insights to leadership.
Experience aligning operational initiatives with enterprise or board-level performance goals.
Experience designing or supporting digital patient access solutions, such as patient self-scheduling, online scheduling tools, or patient portal scheduling workflows.
Master’s degree in healthcare administration, informatics, business, or a related field.

Responsibilities

Partner with administrators, operational leaders, specialty Medical Directors, operational directors, clinic managers, and IT teams to design and optimize provider templates, Epic auto-search functionality, scheduling decision trees, and patient self-scheduling workflows.
Ensure provider templates reflect specialty-specific access expectations and use effective template strategies, including session limits, held time, and unavailable time.
Work with operational and clinical leaders in ambulatory and ancillary practices to clarify the goals behind provider template requests and identify root causes.
Evaluate clinical appropriateness, access impact, and operational readiness for expanding self-scheduling capabilities.
Continuously assess opportunities to expand self-scheduling and implement new Epic technology.
Develop governance and decision frameworks that balance patient convenience with clinical safety and scheduling integrity.
Analyze access, capacity, and scheduling data to identify trends, performance gaps, and specialty-specific optimization opportunities.
Develop and present data-driven insights and recommendations to operational, clinical, and executive leaders.
Monitor scheduling pathway performance, including decision trees and self-scheduling logic, and recommend refinements to improve appointment accuracy, reduce leakage and rework, optimize capacity utilization, and enhance patient experience.
Deliver approved major access projects on time and within scope, with objectives validated by the executive sponsor, operational handoff completed, KPI impact defined or realized, and no unresolved high-risk issues affecting access performance.