Program Manager, Capacity Management
About The Position
The Program Manager, Capacity Management owns capacity planning and execution, translating workload demand into usable capacity while accounting for hardware compatibility, regional constraints, performance, and resilience headroom. The role reconciles customer commitments and consumption trends with procurement, deployment, and qualification timelines, and identifies shortages and excess capacity early. The position drives allocation decisions, supports strategic customer commitments with credible availability dates and mitigation options, and escalates conflicts with quantified customer impact and recommended resolutions. It partners with engineering and finance to improve utilization and economics through rebalancing, reclamation, and deployment improvements while preserving service objectives. The role owns forecast quality and data integrity, investigates forecast errors and bias, maintains traceable assumptions, and uses scenarios to surface risks. It also defines and delivers automation improvements for capacity data pipelines, reconciliation, forecasting, allocation workflows, and alerts. The Program Manager resolves readiness gaps and cross-team dependencies, recovers delayed capacity, and turns recurring issues into improvements.
Requirements
- Experience independently owning capacity planning, infrastructure delivery, or technical programs with engineering teams, including measurable improvements in availability, utilization, forecast quality, or cost.
- Technical understanding of GPU compute, storage, or server infrastructure, including relevant performance constraints, deployment dependencies, and operation of production cloud services.
- Strong analytical skills with SQL, planning models, and operational data.
- Ability to test assumptions, assess supply and demand scenarios, and translate findings into decisions.
- Proven ability to resolve dependencies across teams, support customer commitments, and communicate clearly.
- Bachelor's degree in a relevant technical field or equivalent practical experience.
Nice To Haves
- Scripting or workflow automation experience.
Responsibilities
- Own short-, medium-, and long-range capacity supply and demand plans.
- Reconcile customer commitments and consumption trends with procurement, deployment, and qualification timelines.
- Identify capacity shortages and excesses early.
- Translate workload demand into usable capacity, considering hardware compatibility, regional constraints, performance, and resilience headroom.
- Work with engineering to validate assumptions and distinguish installed inventory from capacity customers can use.
- Drive allocation decisions within agreed policies.
- Support strategic accounts with credible availability dates and mitigation options.
- Escalate allocation conflicts with quantified customer impact and a recommended resolution.
- Identify stranded, idle, or inefficiently allocated capacity.
- Partner with engineering and finance on capacity rebalancing, reclamation, or deployment improvements, measuring cost and utilization benefits while preserving service objectives.
- Validate demand and supply data, investigate forecast errors and bias, and maintain traceable assumptions.
- Use scenarios to expose risks and improve decisions.
- Define requirements and deliver improvements to capacity data pipelines, reconciliation, forecasting, allocation workflows, and alerts.
- Use analytics and scripting where appropriate, and verify improvements in cycle time and data quality.
- Resolve readiness gaps and dependencies across service, infrastructure, and supply teams.
- Recover delayed capacity and turn recurring issues into improvements within the domain.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short-term and long-term disability
- Life insurance and AD&D
- Supplemental life insurance for employees, spouses, and children
- Health care and dependent care flexible spending accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off, including flexible vacation for eligible salaried employees and accrued vacation for other eligible employees
- 11 paid holidays
- Paid sick leave
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal benefits
- Voluntary auto, homeowner, and pet insurance
- May be eligible for bonus and equity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
