Capacity Management Analyst - Medical Group Services - FT Days

Northeast Georgia Medical Center•Oakwood, GA

13d

About The Position

The Capacity Management Analyst provides enterprise-wide analytical support and build for physician schedules and capacity management. The role is responsible for maintaining master scheduling integrity, conducting schedule audits to verify that templates operate efficiently, and participating in the physician onboarding process. The analyst works under the direction of the Director - Physician Access and Scheduling and serves as a subject matter expert and operational resource for template-building staff and front-office teams.

Requirements

High school diploma.
At least three years of experience in physician practice administration or physician practice schedule capacity management.
Ability to work independently under the direction of the Director - Physician Access and Scheduling.
Working knowledge of the AllScripts Practice Management System.
Working knowledge of Epic Practice Management System's Cadence module.

Nice To Haves

Associate degree.

Responsibilities

Perform patient-flow time studies and master schedule audits to ensure schedules meet Health System standards, including Patient Centered Medical Home (PCMH) requirements.
Maintain master scheduling integrity, including daily changes, template changes, bump lists, and team schedule implementation.
Create and edit templates upon approved request.
Validate master schedule reporting data.
Participate in provider schedule design.
Maintain and scrub the provider dictionary, visit types, and scheduling messages for assigned schedules.
Serve on committees and task forces, and attend meetings and seminars as needed.
Act as a liaison between clinics and the IT and EDI teams regarding scheduling-related system requests.
Maintain in-depth knowledge of template build options to promote clinic-flow efficiency and maximize patient throughput.
Serve as a subject matter expert, daily operations support, and resource for Template Builder Staff.
Serve as a Cadence expert for NGPG and front-office staff, supporting scheduling, inbox management, telephone call processing, check-in, check-out, and end-of-day cash procedures.
Maintain a thorough understanding of and participate in the physician onboarding process flow.