Capability Manager, Intake Scheduling Coordinator - Remote

UnitedHealth Group•Eden Prairie, MN

2d•$91,700 - $163,700•Remote

About The Position

As a Capability Manager with OptumRx, you will help rewrite the future of the health care system. You'll play an integral role in delivering the best software solutions to impact the lives of millions. Along with ground-breaking challenge, you'll have the support and resources of a Fortune 6 company. Join us. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

3+ years of experience in intake coordination, scheduling, and/or project coordination roles Preferably with a focus on reviewing and evaluating incoming requests
Experience gathering requirements, setting expectations with cross functional partners, and acting as the main point of contact for project requestors
Experience working independently and collaboratively in a dynamic environment
Experience with productivity and planning tools:
Familiarity with Aha!
Intermediate proficiency in Microsoft Office Suite
Proven ability to assess and categorize requests against an established product or business roadmap
Proven ability to collaborate effectively with cross-functional teams to manage and prioritize roadmap plans, incorporate new requests, and communicate concerns or risks early to support timely resolution
Demonstrated ability to work independently, leveraging solid time management and prioritization skills to manage competing priorities and consistently delivering results
Proven solid capacity to prioritize multiple requests and negotiate timelines based on organizational goals

Nice To Haves

Project Management Professional (PMP) certification or equivalent
Experience in healthcare and/or PBM/OptumRx Operations
Experience with capability management processes, functionality, and system navigation

Responsibilities

Serve as the first point of contact for client intake, ensuring accurate and timely collection of information
Assess project justification, risk analysis and other business factors to effectively prioritize development requests across capabilities
Manage applicable funding pools, prioritize features, and ensure appropriate development teams are assigned
Coordinate and manage scheduling for the capability roadmap, aligning priorities and deliverables across internal teams, clients, and external partners
Maintain timely assessment and analysis of new intake submissions
Collaborate with cross-functional teams to align schedules with project timelines and resource availability
Track and monitor project milestones, deadlines, and deliverables using project management tools
Proactively identify and mitigate scheduling constraints and potential bottlenecks to support successful roadmap delivery
Maintain detailed records of client interactions, commitments, and project updates
Generate reports and provide insights to support operational planning and decision-making
Continuously improving intake and scheduling processes through feedback and data analysis
Develop actionable insights through reporting and data analysis to support operational decision-making and enhance intake and roadmap planning processes