Scheduling/Intake Coordinator - Home Health

Muir Home Health•Concord, CA

2d•Onsite

About The Position

Muir Home Health is seeking an experienced and compassionate Scheduling/Intake Coordinator to join their growing team in the East Bay area of California. This role is crucial for managing patient intake and staffing processes, ensuring seamless delivery of home health services. The coordinator will act as a central point of communication between patients, families, referral sources, and internal staff. Responsibilities include overseeing patient intake, data entry, insurance verification, obtaining authorizations, and managing clinician scheduling and workflow in Home Care Home Base. The position requires building and maintaining positive relationships with all stakeholders, responding to inquiries, resolving concerns, and maintaining accurate information to support efficient patient care coordination.

Requirements

Experienced and compassionate Scheduling/Intake Coordinator
Strong compensation and excellent benefits
Managing all aspects of the patient intake and staffing processes
Central point of coordination, communicating directly with patients, families, referral sources, and internal staff
Overseeing patient intake, performing data entry, verifying insurance and obtaining authorizations
Facilitating daily intake stand-up meetings
Manages clinician scheduling and workflow completion in Home Care Home Base
Building and maintaining positive relationships with patients, families, clinical field staff, contract staff, and referral sources
Proactively responding to inquiries, resolving concerns, and maintaining accurate information to support efficient coordination of patient care services.

Responsibilities

Direct and manage all daily patient referral, intake, and scheduling operations, including oversight of intake policies, procedures, and workflow efficiency.
Ensure compliance with all state, federal, Medicare, and Joint Commission regulatory requirements related to intake, scheduling, and service delivery.
Coordinate seamless patient transitions to home care by overseeing patient intake, education, plan of care initiation, and collaboration with multiple service providers.
Verify insurance coverage, obtain authorizations, and support maximum third-party reimbursement, including negotiating service pricing within established guidelines.
Manage clinician scheduling and staffing processes by maintaining accurate data on staff demographics, skill sets, availability, and productivity levels to align patient needs with appropriate resources.
Serve as the primary point of contact for inbound calls, responding promptly and professionally to patient, staff, and referral source inquiries and concerns.
Establish and maintain strong relationships with referral sources, patients, families, clinical staff, contract staff, and internal teams to support coordinated care delivery.
Facilitate daily intake or staffing stand-up meetings and support clinical leadership by maintaining proper workflow and prioritization of tasks.
Accurately complete and manage all scheduling-related workflows, including new referrals, missed visits, visit adjustments, recertifications, caseload reassignments, and staffing changes.
Assist the Intake team by providing staffing solutions for new patient referrals and identifying needs for additional staff resources.
Maintain comprehensive knowledge of contractual relationships with payers and contract staff, ensuring adherence to contract provisions and service requirements.
Monitor, gather, and report referral and staffing metrics, including trends, productivity, and performance indicators.
Support administrative functions for clinical and marketing teams and contribute to maintaining a high-quality reputation within the community.
Assist leadership with budget planning, resource allocation, and continuous process improvement initiatives.
Demonstrate professionalism, accountability, and commitment to ongoing growth and competency development.