Campus Support Specialist I (Spectrum Center, San Diego, CA)

National University•San Diego, CA

1d•Onsite

About The Position

The Campus Support Specialist provides on-site support for students and prospective students and administrative support related to academic advising, financial aid, student accounts, and university services. The role acts as a liaison and provides first-level support for remote advising. It also provides direct support and case management to students facing academic and personal challenges; on-camera participation during virtual appointments, team meetings, and cross-functional sessions is a fundamental part of effective communication and service quality. The Specialist handles inquiries in person, by phone, and by email; maintains records and databases; coordinates events and room reservations; supports attendance and retention procedures; and communicates updates to students, faculty, and staff. The role helps ensure classrooms, equipment, and facilities are ready for daily activities and supports the campus in the Associate Center Director’s absence. Some travel is required. This is an on-site position at the Spectrum Center in San Diego, California.

Requirements

At least three years of experience in customer service or a related field.
Strong customer service skills and the ability to manage difficult customer situations that may require escalation.
Knowledge of University policies and procedures, including policy updates.
Effective verbal and written communication, listening, and comprehension skills; ability to keep others informed.
Interpersonal skills and the ability to work independently and interact with various departments.
Ability to provide friendly service in person, by phone, and in writing, while remaining solution-focused and adhering to University policies.
Ability to build effective relationships and alignment with peers, functional partners, and external partners.
Ability to multitask and prioritize in a fast-paced environment; strong organizational, detail-oriented, analytical, administrative, and problem-solving skills.
Flexibility, ability to meet deadlines, and adaptability to a changing environment.
Ability to maintain confidentiality and consistently demonstrate integrity.
Ability to work well on a team and advocate for students without compromising University integrity.
Strong understanding of the University’s mission, vision, values, goals, and strategies.
Proficiency with Microsoft Word and other Microsoft Office applications.
On-camera participation during virtual appointments, team meetings, and cross-functional sessions.
Reasonable and consistent attendance to fulfill position requirements.

Nice To Haves

Bachelor’s degree, or an equivalent combination of education and experience.
Experience in higher education.
Experience working in a technology-driven enterprise.

Responsibilities

Handle phone calls, in-person walk-ins, and emails from prospective students.
Assist with student questions related to advising and university services, and answer application and general enrollment inquiries from the public.
Maintain positive relations with students and prospective students and deliver messages on behalf of the University as needed.
Organize and enter information into databases and maintain required records and documentation.
Plan and coordinate events with the Associate Center Director and assist with room reservations.
Assess students’ needs and determine the appropriate level of support; provide direct support and case management for students navigating academic and personal challenges.
Update and analyze attendance rosters, enforce attendance policies and procedures, and initiate roster calls and retention procedures.
Communicate daily or weekly updates to faculty, students, and staff through relevant channels and post pertinent materials.
Ensure classrooms, equipment, and facilities are ready for daily activities, including conferences, internal meetings, continuing education, and academic classes.
Support the campus or location in the Associate Center Director’s absence.
Participate in department and special projects, including project planning and general administration as directed.
Provide input on process improvements based on client feedback.
Maintain confidentiality, attend consistently, and contribute to a positive and productive team atmosphere.
Perform other duties as assigned.