Campus Support Specialist I (Fresno Center, Fresno, CA)

National University•Fresno, CA

1d•Onsite

About The Position

The Campus Support Specialist provides on-site support to students and prospective students and administrative assistance with academic advising, financial aid, student accounts, and university services. The role serves as a liaison and first-level support for remote advising, handles inquiries through phone, email, and in-person visits, and helps students navigate academic and personal challenges through direct support and case management. On-camera participation in virtual appointments, team meetings, and cross-functional sessions is a fundamental part of the role. The position supports campus operations by maintaining records, coordinating events, communicating updates, preparing classrooms and facilities, managing room reservations, and assisting with projects and general administration as directed. It also supports the campus in the absence of the Associate Center Director. The role is based on-site at National University’s Fresno Center in Fresno, California, and some travel is required.

Requirements

At least three years of experience in customer service or a related field.
Strong customer service skills and a desire to work in a customer-service capacity.
Ability to manage difficult customer situations, including escalations.
Interpersonal skills and ability to work independently.
Effective verbal and written communication, including listening, comprehension, and keeping others informed.
Ability to interact with various departments and provide friendly service in person, by phone, and in written correspondence.
Ability to remain solution-focused while following University policies.
Ability to build relationships and alignment with peers, functional partners, and external partners to accomplish business objectives.
Ability to multitask and prioritize in a fast-paced environment.
Strong organizational, detail-oriented, and analytical skills.
Problem-solving ability, flexibility, ability to meet deadlines, and adaptability to a changing environment.
Strong administrative skills.
Ability to maintain confidentiality and consistently demonstrate integrity.
Ability to work well in teams and contribute to a positive and productive team atmosphere.
Ability to advocate for students while preserving the integrity of the University.
Strong understanding of the University’s mission, vision, values, goals, and strategies.
Proficiency with Microsoft Word and other Microsoft Office applications.
Ability to work on-site at the Fresno Center in Fresno, California.
Some travel is required.

Nice To Haves

Bachelor’s degree preferred, or an equivalent combination of education and experience.
Experience in higher education preferred.
Experience working in a technology-driven enterprise preferred.

Responsibilities

Maintain tasks and responsibilities established by the leadership team.
Handle phone calls, in-person walk-ins, and emails from prospective students.
Assist students with questions about advising and university services.
Organize and enter information into databases.
Plan and coordinate events with the Associate Center Director.
Answer application and general enrollment inquiries from the public.
Maintain positive relationships with students and prospective students.
Maintain required records and documentation.
Provide process-improvement input based on client feedback.
Assess students’ needs and determine the appropriate level of support.
Perform project planning, general administration, and other work-related duties as directed by the Associate Center Director.
Update and analyze attendance rosters, enforce attendance policies and procedures, and initiate roster calls and retention procedures.
Disseminate daily or weekly communications to faculty, students, and staff through relevant channels and post pertinent materials.
Contribute to a positive and productive team atmosphere and working conditions.
Deliver messages to students on behalf of the University as needed.
Ensure classrooms, equipment, and facilities are ready for daily activities, including conferences, internal meetings, continuing education, and academic classes.
Assist with room reservations.
Support the campus or location in the absence of the Associate Center Director.
Participate in department and special projects as needed.
Maintain reasonable and consistent attendance.
Provide direct support and case management to students navigating academic and personal challenges.
Participate on camera in virtual appointments, team meetings, and cross-functional sessions.
Perform other duties as assigned.