System Support Specialist- Fresno, CA

Insurance Relief•Fresno, CA

3d•$23 - $25•Hybrid

About The Position

The System Support Specialist supports the company’s nationwide network of offices by providing information, answering questions, and responding to operational issues. The role provides assistance to end-users, handles incoming calls and chats, and helps resolve complex customer issues. The position is based in Fresno, California, with a flexible schedule and required in-person training for the first 2–3 weeks. The schedule is Monday through Friday, and the stated pay range is $23.00–$25.00 per hour, depending on experience.

Requirements

At least 3 years of system support experience.
Strong customer service, communication, and telephone skills.
Understanding of software development standards.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Experience with database management systems.

Nice To Haves

Experience with staffing agency software.

Responsibilities

Prioritize tasks and take initiative when IT tickets increase rapidly.
Answer incoming calls and chats.
Use technical skills to provide high-level support.
Listen patiently to, understand, and address complex customer issues.
Build genuine connections with customers using strong people skills.
Assist end-users and guide them toward appropriate solutions.
Respond to operational issues across the company’s nationwide network of offices.