Campus Support Specialist I (Spectrum Center, San Diego, CA)

National University•San Diego, CA

3d•$20 - $26•Onsite

About The Position

The Campus Support Specialist provides on-site support for students and prospective students and administrative support related to academic advising, financial aid, student accounts, and university services. The role acts as a liaison and provides first-level support for remote advising. It also supports campus operations, student communications, enrollment inquiries, events, facilities, and student case management. The position is based on-site at the Spectrum Center in San Diego, California, and requires some travel.

Requirements

At least three years of experience in customer service or a related field.
Strong customer service skills and desire to work in a customer-service capacity.
Ability to manage difficult customer situations, including escalations.
Interpersonal skills and ability to work independently.
Effective verbal and written communication, including listening, comprehension, and keeping others informed.
Skill interacting with various departments.
Ability to provide friendly service in person, by phone, and in written correspondence, including when delivering difficult messages.
Ability to remain solution-focused while following University policies.
Ability to build relationships and alignment with peers, functional partners, and external partners to accomplish business objectives.
Ability to multitask and prioritize in a fast-paced environment.
Strong organizational, detail-oriented, and analytical skills.
Ability to problem-solve, adapt, be flexible, and meet deadlines in a changing environment.
Strong administrative skills.
Ability to maintain confidentiality and consistently demonstrate integrity.
Ability to work well in teams and contribute to a positive, productive atmosphere.
Ability to advocate for students while preserving the integrity of the University.
Strong understanding of the University’s mission, vision, values, goals, and strategies.
Proficiency with Microsoft Word and other Microsoft Office applications.
Ability to travel as required; some travel is required.
On-camera participation during virtual appointments, team meetings, and cross-functional sessions.

Nice To Haves

Bachelor’s degree preferred, or equivalent combination of education and experience.
Experience in higher education preferred.
Experience working in a technology-driven enterprise preferred.

Responsibilities

Maintain tasks and responsibilities assigned by the leadership team.
Handle phone calls, in-person walk-ins, and emails from prospective students.
Assist with student questions about advising and university services.
Organize and enter information into databases.
Plan and coordinate events with the Associate Center Director.
Answer application and general enrollment inquiries from the public.
Maintain positive relations with students and prospective students.
Maintain relevant records and documentation.
Provide process-improvement input based on client feedback.
Assess students’ needs and determine the appropriate level of support.
Perform project planning, general administration, and other work-related duties as directed by the Associate Center Director.
Update and analyze attendance rosters, enforce National University attendance policies and procedures, and initiate roster calls and retention procedures.
Provide daily or weekly communication updates to faculty, students, and staff through relevant channels and post pertinent materials.
Contribute to a positive and productive team atmosphere and working conditions.
Deliver messages to students on behalf of the University as needed.
Ensure classrooms, equipment, and facilities are ready for daily activities, including conferences, internal meetings, continuing education, and academic classes.
Assist with room reservations.
Support the campus or location when the Associate Center Director is absent.
Participate in department and special projects as needed.
Maintain reasonable and consistent attendance.
Provide direct support and case management to students navigating academic and personal challenges; participate on camera during virtual appointments, team meetings, and cross-functional sessions as a fundamental component of effective communication, professional presence, and student care.
Perform other duties as assigned.