Campus Store Manager - Huskie Books and Gear

Follett Higher Education•DeKalb, IL

About The Position

The Campus Store Manager leads all facets of store operations, inspiring teams to drive sales growth and deliver an engaging customer service experience while maintaining brand and operational excellence. The role oversees financial metrics, store performance, and short- and long-term planning, and supports a Regional Manager with store and campus relationships and operations. The manager is expected to demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. The position covers sales and daily operations during traditional and peak periods; campus partnerships and outreach; full-cycle talent management; and customer service. It may also oversee a café or convenience store and ensure compliance with applicable health and food safety regulations. Other duties may be assigned to support general store operations. Follett Higher Education is a drug-free workplace environment.

Requirements

Bachelor's degree or equivalent.
3–5 years of retail management or strong customer service experience.
General computer skills.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills and demonstrated ability to influence a team and conduct customer outreach.

Nice To Haves

Academic retail experience.

Responsibilities

Execute operating plans and daily operations during traditional and peak periods in accordance with company objectives.
Execute sales promotions, special events, book signings, merchandise displays, store layouts, and advertising copy.
Lead in-store course materials activities in collaboration with course materials leadership.
Partner with the Regional Manager to review store financials and make adjustments to drive sales; meet the annual shrink budget.
Review and approve store markups, markdowns, and write-offs within company guidelines.
Ensure the security of company assets, the safety of associates and customers, and adherence to company policies.
Facilitate campus and/or community events and communicate day-to-day store operational activities.
Participate in Strategic Partnership Reviews, ensure campus outreach and engagement, and support Bookstore Advisory Committees.
Develop cross-functional teams capable of executing initiatives and operational standards to produce business results.
Ensure effective performance management and maintain a culture of accountability.
Recruit, train, coach, and develop all team members.
Partner to create and maintain a customer-service culture focused on solutions-based selling and an exceptional customer experience.
Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve market share.
Answer routine inquiries and handle escalated complaints.
Ensure the store is neat, clean, and orderly.
If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
Perform other duties as assigned to support general store operations.