Store Manager, Sportswear & Gear
About The Position
The Wilson Retail Store Manager leads the store’s business, team, and community experience. The manager is responsible for achieving sales plans and store profitability through strategic vision, scheduling, and team coaching, while embodying Wilson’s core values and commitment to athlete service. The role includes recruiting, hiring, training, and developing employees; building connections within the local tennis community; overseeing store operations and visual merchandising; and using business metrics to guide decisions and growth. The manager works with retail operations, visual merchandising, peers, and cross-functional partners to maintain store standards and deliver an exceptional athlete experience.
Requirements
- Three to five years of retail leadership experience, including fashion or sportswear retail.
- Demonstrated ability to build long-lasting, meaningful relationships within the tennis community.
- Proven success in developing leaders.
- Ability to set a clear vision, align a team around shared goals, and foster commitment to those goals.
- Passion for delivering an exceptional consumer experience.
- Outstanding written and verbal communication skills.
- Ability to work autonomously and excel in an entrepreneurial environment.
- Demonstrated integrity and respect.
Nice To Haves
- A passion for sport.
Responsibilities
- Maintain a fully staffed team through proactive recruiting, hiring, and training.
- Identify and develop talent for the internal leadership pipeline.
- Manage team performance through clear expectations, coaching, and accountability.
- Drive community engagement and brand awareness through outreach, local connections, and monthly programming.
- Schedule and attend monthly tennis lessons with the team.
- Identify, onboard, and engage store ambassadors.
- Keep the in-store community board up to date with relevant local information.
- Execute visual merchandising standards in partnership with the US Visual Merchandising Manager.
- Maintain inventory accuracy through proper receiving and processing procedures in partnership with Retail Operations.
- Collaborate with peers and cross-functional partners using strong interpersonal skills and communication.
- Schedule the sales floor to provide an optimal athlete experience and appropriate coverage.
- Use key performance indicators to analyze and improve business performance.
- Deliver weekly and quarterly business reviews.
- Create quarterly strategies for business growth and team development.
- Meet sales targets and maintain labor efficiency through strategic scheduling and floor leadership.
- Achieve the store’s sales plan and profitability objectives.
Benefits
- Paid time off for part- and full-time employees
- Education reimbursement
- Medical, dental, and vision coverage
- Pre-tax transit discounts
- 401(k) with company match
- Life insurance
- Paid maternity and paternity leave
- Professional development opportunities
- Volunteering programs
- Complimentary Wilson tennis racquet upon joining
- Free monthly tennis training sessions with a professional coach for store employees
- Discounts on Wilson and Amer Sports products
- Competitive bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
