Campus Store Manager - Huskie Books and Gear

Follett Corporation•Dekalb, IL

About The Position

As a Campus Store Manager at Huskie Books and Gear, you will lead all facets of store operations. You will inspire teams to drive sales growth and deliver an engaging customer service experience while maintaining brand and operational excellence. You will foster mentorship and continuous team development, monitor financial metrics and store performance, and plan for short- and long-term needs. The role supports a Regional Manager with store operations and campus relationships. The manager is expected to demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. The position may oversee a café or convenience store and requires compliance with applicable health and food safety regulations. Travel is minimal, less than 10%.

Requirements

Bachelor's degree or equivalent.
3–5 years of retail management or strong customer service experience.
General computer skills.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills, demonstrated ability to influence a team, and customer outreach capabilities.

Nice To Haves

Academic retail experience.

Responsibilities

Execute operating plans and daily operations during traditional and peak periods in line with company objectives.
Execute sales promotions, special events, book signings, merchandise displays, store layouts, and advertising copy.
Lead in-store course materials activities in collaboration with course materials leadership.
Partner with the Regional Manager to review store financials and make adjustments to drive sales.
Meet the annual shrink budget and review and approve markups, markdowns, and write-offs within company guidelines.
Protect company assets and the safety of associates and customers, and ensure adherence to company policies.
Communicate and partner with the campus, including facilitating campus or community events, communicating day-to-day store operations, conducting Strategic Partnership Reviews, supporting campus outreach and engagement, and participating in Bookstore Advisory Committees.
Lead full-cycle talent management, including developing cross-functional teams, maintaining performance management and accountability, and recruiting, training, coaching, and developing team members.
Partner to create and maintain an engaging, solutions-focused customer service culture and exceptional customer experience.
Build and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve market share.
Answer routine inquiries and handle escalated complaints.
Ensure the store is neat, clean, and orderly.
If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
Perform other duties as assigned to support general store operations.