Campus Housekeeping Supervisor

The University of Kansas Health System•Kansas City, KS

10d

About The Position

The Campus Housekeeping Supervisor leads multiple custodial work units responsible for cleaning and housekeeping across assigned buildings or areas within the Medical Center. The role provides daily supervision and coordination for Environmental Services personnel, supports employee engagement, and ensures adequate staffing and coverage. It works under limited supervision and direction. The supervisor must be knowledgeable and competent in the duties of Custodial Workers and Custodial Specialists and may perform those duties during emergencies, staffing shortages, or training. The role oversees hiring recommendations, staff training and cross-training, performance documentation and appraisals, quality inspections, equipment and supply processes, and customer-service outcomes. The posting is for a first-shift opening and identifies the position as full-time.

Requirements

High school diploma or GED.
At least 6 months of lead or supervisory experience leading entry-level staff and managing challenging situations and circumstances.
Knowledge and competence in duties relating to the Custodial Worker and Custodial Specialist positions.

Nice To Haves

Associate degree in a related field of study from an accredited college or university.

Responsibilities

Lead and coordinate multiple custodial work units responsible for housekeeping in assigned buildings or areas.
Supervise and coordinate daily work activities of Environmental Services personnel; motivate staff and adjust assignments to maintain coverage.
Provide relief coverage for planned or emergent absences of supervisors and employees as needed.
Prepare monthly schedules, communicate policies and updates, and approve time-off requests while maintaining staffing coverage within budget guidelines.
Interview job applicants and recommend hiring, promotions, and transfers.
Train and cross-train employees, including training on cleaning chemicals, OSHA and JCAHO standards, infection prevention and control, safety requirements, and departmental and hospital policies.
Conduct ongoing and six-month retraining to ensure employees meet technical competency requirements.
Review job descriptions and performance appraisals with staff; counsel employees, document performance, and complete appraisals in a timely manner.
Conduct at least two daily walk-throughs of assigned areas and inspections with key personnel; review results with employees and report deficiencies affecting operations or safety.
Maintain records and prepare regular reports regarding equipment and specialized cleaning; prepare inspection reports as directed.
Inspect housekeeping carts and closets for cleanliness and compliance with safety standards.
Use cleaning chemicals and operate and maintain housekeeping equipment safely; report equipment needing repair, check equipment in and out, and complete assigned preventive maintenance checks.
Assign keys, pagers, and radios to staff and train employees in their proper use and care.
Request supplies and cleaning products, review product literature, and demonstrate or evaluate products as requested.
Wear required personal protective equipment and report work-related injuries; assist the operations manager with incident reports.
Promote and hold staff accountable for excellent customer service to patients, visitors, physicians, and coworkers.
Communicate with patients and nursing staff in assigned areas, document contacts, and follow up to resolve concerns promptly.
Resolve day-to-day issues, problems, and complaints in assigned areas or shifts; complete patient and customer surveys as assigned.
Collaborate with peers, managers, departmental personnel, and customers; participate in team meetings, in-service training, special programs, and performance goal setting.
Notify appropriate personnel of reportable incidents and assist with incident reports.
Perform the professional, clinical, or technical competencies of the assigned unit or department and other duties as assigned.