Campus Hospitality Meeting & Event Specialist

Unum Group•Chattanooga, TN

14h•Hybrid

About The Position

Unum is seeking a Campus Hospitality Meetings & Events Specialist to join our Facilities team. This role supports the delivery of seamless, well-organized, and people-focused meeting and event experiences across our campuses. The specialist provides hands-on coordination, scheduling, and operational support to ensure employees can connect and collaborate effectively. We are looking for a creative, innovative thinker who can bring fresh ideas and an “outside-the-box” approach to enhancing the campus experience. This individual will play a key role in delivering high-quality meeting and event experiences while helping to evolve and elevate Unum’s campus hospitality strategy and employee engagement.

Requirements

Bachelor’s degree (or equivalent experience) in hospitality, business, communications, or related field
Experience in administrative, scheduling, or operational support
Proficiency in Microsoft 365 tools
Strong communication skills and customer-service mindset

Nice To Haves

5+ years in hospitality or related field
Corporate environment experience
Experience supporting large-scale meetings or events
Familiarity with booking/workplace management platforms
Exposure to process improvement or technology initiatives
Creative, solutions-oriented thinker

Responsibilities

Coordinate and manage meeting and event reservations using campus booking platforms
Serve as the primary point of contact for scheduling support, guidance, and troubleshooting
Monitor booking systems to ensure accuracy, availability, and effective space utilization
Escalate scheduling conflicts, service issues, and system outages as appropriate
Support administration, maintenance, and continuous improvement of meeting and event systems
Assist with implementation, testing, and documentation of hospitality tools and processes
Contribute to a streamlined, “one-stop-shop” meeting and event experience
Ensure alignment with established service standards, guidelines, and processes
Provide logistical coordination for onsite meetings, employee programs, and campus events
Support event setup, execution, and day-of onsite coordination
Partner with service providers for catering, room setup, and AV needs
Identify operational challenges and recommend improvements
Gather feedback and identify trends to enhance meeting and event experiences
Support basic tracking and reporting to improve service delivery and consistency
Occasional support outside standard business hours for events
Deliver a high-quality, service-oriented experience for all campus meetings and events
Manage multiple priorities in a fast-paced, dynamic environment
Collaborate with internal stakeholders and external vendors to ensure seamless execution
Maintain strong attention to detail across scheduling, logistics, and operations
Adapt to evolving tools, processes, and business needs
Contribute to continuous improvement and innovation in campus hospitality services