Meeting & Event Concierge

HEI Hotels and Resorts•Braselton, GA

About The Position

Assist the Banquet Manager in the planning and management of the Banquet and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Job Description Summary Manage upcoming groups and events, and meet clients’ needs through active communication, planning, and team leadership.

Requirements

1+ year in catering sales or Convention Services is required.
High School Diploma required
Working knowledge of applicable sales system (CI, Delphi, Envision), Word and Excel required.
Advanced knowledge of hotel features, benefits, and competing hotels
Excellent creative skills to provide innovative set-ups, menus, and functions for groups.
Able to set priorities, plan, organize, and delegate.
Ability to work effectively under time constraints and deadlines.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Comply with attendance rules and be available to work on a regular basis.

Nice To Haves

Spanish bi-lingual is strongly preferred.
Bachelor's Degree preferred

Responsibilities

Provide excellent service for all events and act as the primary resource for all functions at the hotel.
Meet groups and event planners prior to functions, make introductions, and ensure all arrangements are acceptable.
Review and interpret event orders to ensure proper set up, timelines, and client needs are met with accuracy.
Respond quickly and effectively to in-house Resort clients, group and guest needs.
Perform a wide range of tasks and duties to support meeting planners, event management, and banquet operations.
Communicate effectively and professionally with all guests and internal departments.
Anticipate and resolve any issues with a calm and collected demeanor.
Effectively follow up on special banquet or event arrangements to ensure compliance.
Follow all company safety and security policies and procedures, including reporting any maintenance problems, safety hazards, accidents or incidents.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned

Benefits

discount hotel stays
discount spa services
discount golf
discount food and beverage
discount retail as well as access to the YouDecide® discount program
YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.
competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
HEI also provides pet insurance through the ASPCA.
Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.